Summary
Overview
Work History
Education
Skills
Timeline
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Summer Pierce

Summer Pierce

Hubert,NC

Summary

Dynamic operations leader with a proven track record at Outlaw Ordnance, excelling in revenue growth and relationship building. Skilled in budget control and staff training, I drive efficiency and foster collaboration across teams, achieving significant cost reductions while enhancing customer engagement and operational performance.

Results-oriented professional with robust background in event planning and management, dedicated to delivering memorable experiences. Known for meticulous attention to detail and ability to adapt and thrive in fast-paced environments. Collaborative team player with excellent communication and organizational skills, ensuring smooth event execution and high client satisfaction.

Highly talented Event Specialist with expertise in developing new opportunities, gaining competitive advantage, identifying effective strategies, improving decision-making and boosting organizational performance. Developed foundation in principles of marketing and quantifiable methods for marketing management. Offering exemplary expertise in media management, public relations and program content. Organized in managing and executing assignments, tasks and special projects and meeting all project goals.

Overview

15
15
years of professional experience

Work History

Director of Operations

Outlaw Ordnance
05.2019 - 02.2025
  • Assisted in developing operational workflows to enhance efficiency across departments.
  • Supported implementation of safety protocols to ensure compliance with regulations.
  • Learned inventory management systems to track supplies and optimize stock levels.
  • Collaborated with cross-functional teams to streamline communication and project execution.
  • Participated in training sessions to improve understanding of operational processes and tools.
  • Observed daily operations to identify areas for improvement and report findings.
  • Engaged in problem-solving activities to address routine operational challenges effectively.
  • Documented procedures and best practices to facilitate knowledge sharing among team members.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Coordinated logistics for events, ensuring seamless execution of schedules and vendor services.
  • Collaborated with vendors to negotiate contracts, optimizing budget allocation for events.
  • Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
  • Trained and supervised event staff to complete tasks on time.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Director of Sales

Outlaw Ordnance
05.2019 - 12.2021
  • Implemented training programs for sales staff, improving product knowledge and customer engagement.
  • Cultivated relationships with key clients, enhancing customer loyalty and retention rates.
  • Delivered compelling presentations at industry events, positioning the company as an industry leader in direct sales solutions.
  • Managed budgets effectively, allocating resources efficiently to optimize return on investment in marketing initiatives.
  • Cultivated long-lasting partnerships with industry influencers, fostering brand advocacy and driving referral business.
  • Established a strong direct sales pipeline, identifying potential leads and nurturing relationships with key clients.
  • Mentored sales team members, providing ongoing guidance and support to facilitate professional growth and maximize results.
  • Contributed to the overall growth of the organization by consistently achieving or surpassing sales targets and actively participating in strategic planning initiatives.
  • Navigated complex negotiations successfully, securing high-value contracts with major clients while maintaining strong margins.

Branch Manager

United Credit Corp Of Monroe
04.2016 - 05.2019
  • Developed financial strategies to enhance branch performance and profitability.
  • Managed budgeting processes, ensuring accurate forecasts and resource allocation.
  • Mentored finance team members, fostering professional growth and development.
  • Oversaw the administration of payroll, benefits, taxes, insurance claims, vendor payments, and other financial transactions in a timely manner.
  • Developed strong relationships with clients by addressing their financial needs professionally and promptly.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.

Branch Manager

Springleaf Financial
05.2015 - 02.2016
  • Oversaw daily branch operations, ensuring compliance with company policies and regulatory requirements.
  • Developed and implemented effective sales strategies to drive customer engagement and branch growth.
  • Mentored and trained staff on best practices in customer service and financial product offerings.
  • Analyzed performance metrics to identify areas for improvement, enhancing operational efficiency.
  • Collaborated with regional management to align branch objectives with organizational goals.
  • Managed budgeting processes, optimizing resource allocation to maximize profitability.
  • Fostered a positive work environment, promoting teamwork and employee development initiatives.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Branch Manager/MLO

1st Franklin Financial
05.2010 - 05.2015
  • Oversaw budgeting processes, ensuring alignment with organizational goals.
  • Managed loan origination process, ensuring compliance with regulatory standards and company policies.
  • Evaluated borrower creditworthiness through analysis of financial statements and credit reports.
  • Led training sessions for junior staff on best practices in loan management and customer service techniques.
  • Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
  • Consistently met sales targets through proactive client outreach and relationship building efforts.
  • Facilitated successful loan closings by coordinating closely with title companies, attorneys, and other involved parties.
  • Evaluated borrower financial profiles to determine eligibility for mortgage products.
  • Guided clients through mortgage application process, ensuring thorough documentation and compliance.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

Education

High School Diploma -

Farmerville High School
Farmerville, LA

Skills

  • Operations management
  • Staff training/development
  • Customer service management
  • Relationship building
  • Goal setting
  • Budget control
  • Revenue growth
  • Cost reduction
  • Inventory tracking and management
  • Delegation
  • Payroll administration and timekeeping
  • Employee scheduling
  • Inventory management
  • Direct sales

Timeline

Director of Operations

Outlaw Ordnance
05.2019 - 02.2025

Director of Sales

Outlaw Ordnance
05.2019 - 12.2021

Branch Manager

United Credit Corp Of Monroe
04.2016 - 05.2019

Branch Manager

Springleaf Financial
05.2015 - 02.2016

Branch Manager/MLO

1st Franklin Financial
05.2010 - 05.2015

High School Diploma -

Farmerville High School

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Summer Pierce