Summer Pruett
Agent
PHOENIX,AZ
Summary
Dynamic professional with a proven track record in the travel and customer service industries, notably at August Sky Travels. Excelled in creating personalized travel experiences and enhancing customer satisfaction through expert itinerary planning and exceptional multitasking abilities. Demonstrated strong client networking and interpersonal skills, leading to significant positive feedback and repeat business.
Overview
23
23
years of professional experience
Work History
Travel Agent
August Sky Travels
02.2018 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Insurance Call Center Agent
Amerihealth Caritas/ Teledoc
09.2017 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Back Office Executive
New Bridge Electrical Inc
02.2012 - 03.2020
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Managed back-office sales team through coaching and sales technique training.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
Marketing and Promotions
Jr Motorsports
01.2005 - 12.2011
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Created successful marketing and promotions plans that drove revenue growth.
- Drove business development and customer acquisition by devising targeted marketing and promotions plans.
- Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Developed visually engaging marketing materials to support product launches and promotions.
- Generated new business opportunities through networking, referrals, and marketing initiatives.
- Launched influencer marketing partnerships, expanding brand reach and generating new leads.
- Collaborated with cross-functional teams to develop integrated digital marketing campaigns for product launches and promotions.
- Contributed to marketing efforts through targeted promotions and partnerships with complementary businesses in the community
Assistant
Dale Earnhardt Inc
12.2001 - 12.2004
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Education
Certificate - Medical Insurance And Healthcare
Amerihealth Caritas University
Remotely 04.2022
Graduate Certificate - Travel And Hospitality
Iata Travel
Remotely 05.2018
Graduate Certificate - NASCAR Business
North Carolina School of Business
North Carolina02.2001
Skills
- Travel industry expertise
- High volume environments
- Travel research
- Itineraries
- Travel insurance
- Travel packages
- Sales negotiations
- Client networking
- Itinerary Planning
- Reservation software
- Hotel reservations
- Multitasking
Timeline
Travel Agent
August Sky Travels
02.2018 - Current
Insurance Call Center Agent
Amerihealth Caritas/ Teledoc
09.2017 - Current
Back Office Executive
New Bridge Electrical Inc
02.2012 - 03.2020
Marketing and Promotions
Jr Motorsports
01.2005 - 12.2011
Assistant
Dale Earnhardt Inc
12.2001 - 12.2004
Certificate - Medical Insurance And Healthcare
Amerihealth Caritas University
Graduate Certificate - Travel And Hospitality
Iata Travel
Graduate Certificate - NASCAR Business
North Carolina School of Business
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