Summer Qu
Los Angeles,CA
Summary
Results-driven operations specialist with experience in cross-border e-commerce, live streaming, and technical integrations. Skilled in process optimization, data analysis, and project management, with a proven track record of enhancing workflow efficiency, troubleshooting integration challenges, and driving market expansion. Adept at collaborating with cross-functional and global teams, managing technical documentation, and ensuring seamless communication across time zones. Passionate about leveraging data-driven insights to optimize business strategies and operational performance
Overview
2
2
years of professional experience
Work History
Live Streaming Operation Specialist
Yowant USA
11.2024 - Current
- Led product planning and selection, executing nearly 40 live streams in three months, with a peak viewership of 10K+ and a total GMV of $4M. Improved GMV target achievement rate to 90% by refining product strategies and optimizing content presentation.
- Spearheaded Anywise’s offline market entry in North America, overcoming staffing shortages and external challenges. Developed the first Pitch Deck, conducted 30+ store visits, collected 100+ market feedbacks, secured initial agreements with 2 retailers, and expanded 3 distributor partnerships to ease market entry and establish a competitive pricing system.
- Streamlined product selection workflows, improving cross-timezone coordination and reducing preparation time by 20%, while increasing content production efficiency by 15%. Proactively managed live stream disruptions (product changes, logistics delays, influencer cancellations), ensuring 100% on-time execution with no major disruptions.
- Continuously monitored North America’s live streaming trends, introducing new product strategies and interactive elements to enhance audience engagement and retention. Regularly reviewed performance to optimize product presentations and content strategies, improving viewer experience and maximizing sales impact.
Platform Operation Specialist
BonCamel Inc.
07.2024 - 11.2024
- Managed and operated a knowledge-sharing platform focused on cross-border e-commerce, ensuring smooth integration of business strategies and global market expansion insights.
- Designed and developed a comprehensive course framework, improving platform scalability, content clarity, and user adoption.
- Collaborated cross-functionally with product teams, content strategists, and marketing teams to streamline course material curation and optimize platform engagement.
- Collected, structured, and edited technical documentation for course materials, ensuring accuracy, scalability, and ease of understanding for global users.
- Developed and executed live streaming sessions, implementing interactive engagement strategies that increased audience retention and conversion rates.
- Created and optimized SOPs for IP planning, improving workflow efficiency and standardizing processes across teams.
- Effectively managed time-zone differences with international teams, ensuring seamless communication, integration progress tracking, and issue resolution.
- Proactively identified and addressed integration challenges, optimizing workflows and enhancing overall platform functionality.
Leasing Consultant
Moo Housing
04.2024 - 07.2024
- Promptly addressed inquiries from potential tenants via phone, email, and in-person visits. Utilize a Customer Relationship Management (CRM) system to log interaction data, optimizing customer service processes and response strategies.
- Guided prospective tenants through available properties, collecting feedback data to analyze tour effectiveness and tenant preferences, thereby improving future property presentation strategies.
- Managed the move-in and move-out processes, conducting property inspections, and digitally collecting security deposits and rental payments to ensure data accuracy and traceability.
- Addressed concerns or issues from current and future tenants in a timely and professional manner. Apply data analytics to monitor customer satisfaction and service quality, making timely adjustments to service strategies.
- Kept accurate records of rental applications, leasing agreements, and tenant communications. Use database management tools to analyze leasing data, providing operational insights and recommendations for process and strategy optimization.
Data Analyst
Siemens
05.2023 - 09.2023
- Performed the fit-gap analysis on 10+ existing products to evaluate performance and market demand; project guided the analysis roadmap in digital pipeline
- Implemented the data migration pipeline utilizing RestAPI, combining 5.1k data requested from financial systems including Bloomberg and Yahoo to conduct competitive analyses of market trend and business insights, informing organizational strategy
- Developed linear regression model to forecast products performance and track consumer behavior, helping leadership teams to understand market positioning, enhancing product loyalty, and expanding consumer base by 20%
- Collaboratively performed ad-hoc analysis and analyzed financial key metrics over 5 years in energy industry; developed and designed 7 macroeconomic Tableau dashboards to reflect the financial information and insights to support go-to-market decision
- Prepared analytic reports to summarize and share insights on boosting market share by 10% over next five years, gain deep knowledge of markets and consumer segments to maximize product targeting
Education
Master of Science - Product Development Engineering
University of Southern California
Los Angeles, CA05-2024
Bachelor of Science - Computer And Information Sciences
Beijing University of Agriculture
Beijing, China06-2021
Skills
- Operational efficiency
- Process optimization
- Data analysis
- Risk management
- Problem solving
- Cross-functional collaboration
- Strategic planning
- Workflow coordination
- Project management
- Process improvement
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Live Streaming Operation Specialist
Yowant USA
11.2024 - Current
Platform Operation Specialist
BonCamel Inc.
07.2024 - 11.2024
Leasing Consultant
Moo Housing
04.2024 - 07.2024
Data Analyst
Siemens
05.2023 - 09.2023
Master of Science - Product Development Engineering
University of Southern California
Bachelor of Science - Computer And Information Sciences
Beijing University of Agriculture
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