Summer Ramseyer
Rialto
Summary
Dynamic security professional with extensive experience at Allied Universal, excelling in team leadership and analytical problem-solving. Proven ability to enhance safety protocols and train new dispatchers. Proficient in CCTV monitoring and adept at maintaining meticulous documentation, ensuring effective communication and operational efficiency in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Hospital Security Officer
Blackstone Consulting Inc
Ontario, CA
01.2026 - Current
- Patrolled hospital grounds to deter threats and maintain safe access points
- Monitored CCTV, alarms, and entry systems for suspicious activity
- Responded to behavioral incidents using calm de-escalation techniques
- Escorted patients, visitors, and staff through restricted areas
- Enforced visitor, parking, and access control procedures consistently
- Documented incident reports with clear, accurate, and timely details
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
Security Dispatcher /Shift Leader
Allied Universal
Riverside, CA
03.2023 - 01.2026
- Categorized all incoming security calls into service, general, and emergency situations.
Directed dispatch of security personnel based on incident urgency to ensure effective resolution.
Maintained meticulous documentation to support comprehensive reporting of security activities.
Collaborated with shift supervisor and management team to establish and align protocols. - Monitored security cameras to detect unauthorized activity and ensure safety.
- Coordinated emergency response efforts with law enforcement and emergency services.
- Established training programs for new dispatchers covering protocols, procedures, and software systems utilized in operations
- Operated two-way radios to manage real-time communications among team members.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Managed 15-person team when required
Security Officer
Securitas USA
Ontario, CA
11.2015 - 03.2023
- Ensured safety of Kaiser staff and members while on property.
Detected and prevented suspicious activities through vigilant monitoring.
Provided exceptional customer service to enhance member experiences.
Wrote detailed incident reports for accurate record-keeping.
Monitored entrance points to control access effectively.
Assisted in escorting staff and members courteously across the premises.
Escorted trespassers off property to maintain security.
Secured premises internally and externally to prevent unauthorized access.
Education
High School Diploma -
Citrus High School
Fontana, CA06-2004
Skills
- Data input
- Team leadership
- Analytical problem-solving
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Multitasker
- Highly organized
- 10 – Code knowledge
- CCTV monitoring and review
- verbal and written communication
- Lenel software proficiency
References
References available upon request.
Timeline
Hospital Security Officer
Blackstone Consulting Inc
01.2026 - Current
Security Dispatcher /Shift Leader
Allied Universal
03.2023 - 01.2026
Security Officer
Securitas USA
11.2015 - 03.2023
High School Diploma -
Citrus High School