Summer Rehers
Learned,MS
Overview
23
23
years of professional experience
Work History
Operations Manager
The Home Depot
05.2014 - Current
- More than 10 years experience in training, development, and team building
- Service Provider Relations
- Leading sales in both in house merchandise and external products and services
- Lead trainer for sales technique
- Community outreach with an emphasis on Veterans, disabled persons, and crisis centers
- Adept in recruitment, legal hiring practices, DEI, employee retention and engagement, crisis management, shrink mitigation, inventory management, and disaster relief.
- Multi unit stretch assignments: redesign post-Covid orientation and onboarding processes. Assigned trainer for Operational processes throughout district. Employee engagement think tank and implementation team.
Operations Manager
Best Buy
08.2009 - 04.2014
- 4 years leading operations and overseeing hiring, training, retention, and engagement for individual box and district
- Managed profit and loss, created and executed structural plan to optimize profitability
- Community outreach and educational lead in EEOC across district
- Multiple years in leading front and back of house operations including, but not limited to, Geek Squad services, Inventory management, and customer service excellence.
Store Manager
Bath and Body Works
04.2008 - 08.2009
- Leading team in top sales, merchandise execution, inventory management, district event planning
- Lead in district for training management on hiring practices, team building, and accountability.
Store Manager
Starbucks Coffee Co
03.2002 - 04.2008
- 6 years experience leading stores with multi unit stretch assignments, including: manager/mentor program, partner engagement, quality assurance training, community partnership, new store openings.
Skills
- Problem-Solving
- Team Leadership
- Operations Management and efficiency
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Employee Motivation
- Customer Relationship Management
- Workflow Optimization
- Goal Setting and Strategic Planning
References
- Justin Jones-Fosu, CEO, Work Meaningful, (704)750-5574, justin@workmeaningful.com, Author of 'Why Now Matters,' 'The Inclusive Mindset,' and 'I Respectfully Disagree”
- Joey Poole, Senior Director of Business Development, MMI Dining, (601)946-9683, joeynpoole@gmail.com
- Brian Anderson, Store Manager, Lowes, (228)456-7299, bcanderson1977@gmail.com
- Monica Hicks, ASM, Dillards, (769)265-4264, monicaelaine77@yahoo.com
Timeline
Operations Manager
The Home Depot
05.2014 - Current
Operations Manager
Best Buy
08.2009 - 04.2014
Store Manager
Bath and Body Works
04.2008 - 08.2009
Store Manager
Starbucks Coffee Co
03.2002 - 04.2008
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