Summer Rhodes
San Antonio,TX
Summary
Seasoned and motivated customer service representative competent in organizing, delivering, resolving customer concerns and creating a world class experience. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures. Seeking to gain a holistic understanding of additional products and services, applying my experience working with cross-functional teams to create a world class experience and help your team exceed business goals and objectives.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
H&r Block
11.2023 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Reported issues to higher management with great detail.
Administrative Assistant
Nyle Maxwell Chrysler Dodge Jeep Ram
02.2021 - 11.2023
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Aetna
01.2019 - 02.2021
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Delivered prompt service to prioritize customer needs.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Communication of Arts
Grand Canyon University
Phoenix, AZ12.2026
High School Diploma -
Victory Learning Center
San Antonio, TX08.2021
Skills
- Team Mentor
- Multitask in a fast pace environment
- Microsoft Office Suites
- Critical Thinker
- Project Management
- Scheduling Coordination
Timeline
Assistant Manager of Operations
H&r Block
11.2023 - Current
Administrative Assistant
Nyle Maxwell Chrysler Dodge Jeep Ram
02.2021 - 11.2023
Customer Service Representative
Aetna
01.2019 - 02.2021
Bachelor of Arts - Communication of Arts
Grand Canyon University
High School Diploma -
Victory Learning Center
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