SUMMER ROBINSON

• Keyholder
• Property Management
• Planned and coordinated internal meetings, on-site events and team-building exercises.
• Preserved important, confidential files by developing electronic recordkeeping system, improving office efficiency.
• Received and sorted incoming mail and packages to distribute to correct recipients.
• Scheduled office meetings and client appointments for staff teams.
• Negotiated contracts with vendors and clients for Venue and office rentals.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

During this particular period of time, My oldest son was diagnosed with ALL Cancer. I was also expecting and had to stay with him in the Hospital while he recovered. He has since been in remission since 2021.

• Keyholder
• Reconciled daily and weekly deposits.
• Produced Bulk catering orders;
• ServSafe Certified
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Scheduled staff to establish adequate coverage during peak business hours.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Cultivated professional working relationships with peers and supervisors.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

• Prepared Meals from Scratch and served the students during their lunch intervals., Customer Service, Inventory, Truck orders, Supervise, Scheduling; ServSafe
• Certified
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Seasonal

• Salad prep.
• Produced bulk catering orders.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Upsold additional products and services to customers, increasing revenue.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.

• assisted in hiring and employee scheduling
• Extensive use of Microsoft Office and Excel
• Responded to inquiries from callers seeking information.
• Data Entry and filing
• Confirmed cleaning appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.