Summer Sarra
Grovetown,GA
Summary
Knowledgeable [Desired Position] with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
CSR 2019-2020 - AR Analyst 2023 -2024
Pediatric Healthcare Alliance
02.2019 - 04.2024
- Operational tracking of billing, past due balances, adjustments, refund, and payment information and related controls to ensure the accuracy and timeliness of related customer charges and transactions, to include analysis, investigation, and resolution of any billing issues
- Thoroughly reviewed insurance claims
- Skillfully communicated claim details aiding in their understanding of insurance coverage and potential out-of-pocket expenses
- Analyze and research accounts to ensure that customer service level requirements are met or exceeded
- Account reconciliation and collection, including debit and credit research; analysis of account balances
- Establish and document procedural and technical improvements in Billing and A/R processes, to include participation as needed
- Assist with preparation and review of accurate and detailed invoices as needed
- In accounts receivables, credit and/or collections experience
- In Customer Service Positions
- Strong problem-solving skills with a focus on process improvement and risk mitigation
- Schedule appointments
- Patient check in and out
- Prepare patients charts for next day
- Prepare medical records as requested
- Reconciling end of day collections
- Call labs to obtain patient results
- Verify Insurance
- Referrals and authorizations
- Assist with patient depending on the medical concern
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Veterinarian Technician
MVS Pet Care
07.2020 - 01.2023
- Company Overview: (owned by Pediatric Healthcare Alliance)
- Operating company vehicle to commute to patient appointments
- Answering phone calls for appointments and triaging
- Assist with Medication approvals
- Building rapport with clients
- Charging and collecting payments
- Inventory count, ordering supplies, vaccines, and medications when needed
- Administering medications, vaccines, and treatments
- Providing emergency first aid or general nursing care
- Collecting and recording animal case histories
- (owned by Pediatric Healthcare Alliance)
Medical Office Receptionist
Dr. Davies Urology
04.2018 - 01.2019
- Schedule patient’s appointments
- Check patients in and out
- Collect patient copays and balances
- Prepare patients charts for next day
- Prepare medical records as requested
- Reconciling end of day collections
- Call labs to obtain patient results
- Verify Insurance
- Referrals and authorizations
Medical Office Receptionist
Florida Urology Partners
05.2017 - 03.2018
- Schedule appointments
- Greet/welcome patients and visitors
- Collect copays and balances
- Prepare charts for next day
- Prepare medical records as requested
- Reconciling end of day collections
- Scan documents in patient account
- Call labs to obtain patient results
Front Office Coordinator
Florida Dermatology & Skin Cancer Specialists
07.2014 - 07.2016
- Welcome patients and visitors
- Answer phones, take messages and schedule appointments
- Check patients in and verify insurance
- Collect payments and balance daily collections
After School Program
Mckitrick Elementary
08.2011 - 07.2014
- Oversaw the well-being and safety of children within the 1st -5th grade group
- Created and executed educational and recreational activities that were both engaging and developmentally appropriate
- Provided homework support, enhancing children's academic performance and comprehension
- Promoted positive social interactions and guided children in resolving conflicts effectively
- Kept the environment clean and well-organized to maintain safety and hygiene standards
- Directed group activities, tailoring them to accommodate diverse needs and preferences
Education
Associates Degree -
Pasco Hernando State College
Wesley Chapel, FL01-2024
Skills
- Accounts receivable analysis
- Collections
- Interpersonal skills
- Effective communication skills
- Auditing insurance claims
- Ability to prioritize
- Multi-tasking
- Fast learner
- Natural leader
- Organizational skills
- Attention to detail
- Microsoft Office MS (Excel, Word, PowerPoint, QuickBooks)
- EMD's
- Call center experience
- Scheduling
- Coordination
- [Software] CRM system proficiency
Timeline
Veterinarian Technician
MVS Pet Care
07.2020 - 01.2023
CSR 2019-2020 - AR Analyst 2023 -2024
Pediatric Healthcare Alliance
02.2019 - 04.2024
Medical Office Receptionist
Dr. Davies Urology
04.2018 - 01.2019
Medical Office Receptionist
Florida Urology Partners
05.2017 - 03.2018
Front Office Coordinator
Florida Dermatology & Skin Cancer Specialists
07.2014 - 07.2016
After School Program
Mckitrick Elementary
08.2011 - 07.2014
Associates Degree -
Pasco Hernando State College
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