Summer Sayward
New York,NY
Summary
I just recently relocated to New York after spending the past two years in St Augustine, Florida. There I studied coastal environmental science and ran cross country. Before that, I grew up in Maine and graduated high school a year early and took a gap year. During that gap year I acquired my lifeguard certification which is something I've been using for about 3 years now. I've spent the past 6-7 years of my life working in customer service and making my way up to leadership positions. Now that I'm settled in New York, I'm eager to find what new opportunities await.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lifeguard
Aquatic Solutions
2024.02 - Current
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Maintained clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted in organizing and implementing recreational activities and programs.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Customer Service Lead
Big Daddy's Ice Cream
2018.05 - 2023.10
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
Customer Service Lead
Moe's Southwest Grill
2022.12 - 2023.06
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Ocean Rescue Lifeguard
Town Of Wells
2021.06 - 2022.08
- Improved beach safety by enforcing rules, regulations, and ordinances related to water activities.
- Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
- Attentively monitored swimmers to identify distress.
- Demonstrated strong physical fitness levels by participating in regular conditioning programs that enhanced rescue performance capabilities.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
Lifeguard
YMCA
2020.02 - 2022.06
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Attentively monitored swimmers to identify distress.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Created a welcoming friendly environment for patrons.
Barista
Brewed Awakenings Cafe
2019.05 - 2020.10
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
No Degree - Coastal Environmental Studies
Flagler College
Saint Augustine, FLHigh School Diploma -
Wells High School
Wells, ME06.2020
Skills
- Water Rescue Procedures
- Relationship Building
- Team Collaboration
- CPR/AED
- Calm Under Pressure
- Key holder experience
- Cash Handling
- Reliable
- Commmunication
Certification
- First Aid/CPR Certified
- Certified lifeguard, Red Cross - December 2023
Timeline
Lifeguard
Aquatic Solutions
2024.02 - Current
Customer Service Lead
Moe's Southwest Grill
2022.12 - 2023.06
Ocean Rescue Lifeguard
Town Of Wells
2021.06 - 2022.08
Lifeguard
YMCA
2020.02 - 2022.06
Barista
Brewed Awakenings Cafe
2019.05 - 2020.10
Customer Service Lead
Big Daddy's Ice Cream
2018.05 - 2023.10
No Degree - Coastal Environmental Studies
Flagler College
High School Diploma -
Wells High School
- First Aid/CPR Certified
- Certified lifeguard, Red Cross - December 2023
Similar Profiles
Charles BartoloneCharles Bartolone
Plumbing Apprentice at Aquatic SolutionsPlumbing Apprentice at Aquatic Solutions
Shambu GuptaShambu Gupta
Sales Executive at Aquatic solutionsSales Executive at Aquatic solutions
Sym Thorpe IVSym Thorpe IV
Pool Lifeguard at Aquatic SolutionsPool Lifeguard at Aquatic Solutions