Summer Semidi

• Facilitated customer transactions, ensuring accuracy and efficiency in account management.
• Provided expert guidance on product offerings, enhancing client satisfaction and retention.
• Streamlined account opening processes, improving turnaround time for new customers.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

• Led team of associates to achieve operational targets and enhance customer service quality.
• Coordinated daily workflow, ensuring optimal staffing levels to meet peak demand periods.
• Trained employees and developed evaluation tools. – Supported workflow documentation and performance improvement
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Fostered strong communication among team members, enhancing collaboration and productivity across shifts.

gh School Teacher — Colégio Mackenzie (2011–2014)

– Taught American curriculum: English, History, Economics.

– Developed reading, writing, and standards-based assessments.

– Led academic programs to strengthen analytical skills.

• Developed engaging lesson plans to enhance student understanding of US history themes and events.
• Implemented diverse teaching strategies to accommodate various learning styles and promote classroom participation.
• Coordinated extracurricular activities related to historical education, fostering a deeper connection with the subject matter.

– Designed standards-aligned assessments across grade levels.

– Developed MCQs, extended response items, and performance tasks. – Created curriculum maps, rubrics, and assessment guides.

– Prepared students for SAT and Model UN programs.

– Mentored new instructors and improved item alignment.

Led multicultural learning initiatives to support inclusive, differentiated instruction.

• Trained and mentored new teachers in content delivery, assessment best practices, and classroom management.
• Collaborated with educators to prepare students for standardized exams and high-stakes assessments.

• Developed and implemented engaging lesson plans for diverse student groups.
• Facilitated immersive language experiences to enhance conversational skills.
• Leveraged online learning platforms and resources to supplement classroom instruction, providing students with additional avenues for practice.
• Conducted skills assessments to uncover performance gaps.