Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Shanklin

Monticello,AR

Summary

Personable and dedicated with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.

Overview

7
7
years of professional experience

Work History

Part Time- Front Desk Receptionist

Quality Inn & Suites
08.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Enrollment Eligibility Specialist

Maximus
08.2022 - 08.2023
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service for the State of Arkansas
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.

Loan Clerk

Union Bank & Trust Co.
09.2020 - 08.2022
  • Improved loan processing efficiency by meticulously reviewing and verifying loan documentation.
  • Reduced errors in loan files by thoroughly checking all documents for accuracy and completeness.
  • Ensured compliance with federal, state, and company regulations by staying current on industry trends and best practices.
  • Strengthened relationships with clients by delivering excellent customer service throughout the loan process.
  • Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.

Supervisor/Keyholder

Stage Stores
06.2017 - 09.2020
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

Associate of Arts - Business Analytics

Southeast Arkansas At Pine Bluff
Pine Bluff, AR
12.2023

Skills

  • Microsoft Office
  • Customer Service
  • Point of Sales Management
  • Organized Data Entry
  • Ability to Adapt
  • Clerical Support
  • Remote Work Experience
  • Task Prioritization

Timeline

Part Time- Front Desk Receptionist

Quality Inn & Suites
08.2023 - Current

Enrollment Eligibility Specialist

Maximus
08.2022 - 08.2023

Loan Clerk

Union Bank & Trust Co.
09.2020 - 08.2022

Supervisor/Keyholder

Stage Stores
06.2017 - 09.2020

Associate of Arts - Business Analytics

Southeast Arkansas At Pine Bluff

Similar Profiles

CREATE PROFILE
Summer Shanklin