Summer Shaw
Charlotte,NC
Summary
Dynamic and driven Process Design Consultant adept at developing operational excellence business cases for Global Markets and Private Bank organizations. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments Proficient in evaluating business processes to optimize efficiency and enhance client and employee experiences. Results-oriented with a track record of delivering impactful solutions.
Overview
4
4
years of professional experience
Work History
Process Design Consultanta
Bank of America
Charlotte, NC
07.2023 - Current
- Spearheaded Client Verification and Money Movement workstreams for a $21MM funded technology initiative, achieving a remarkable 78% ROI within a 3-year payback period
- Analyzed existing business processes, pinpointed areas for consolidation and optimization, and implemented redesigned processes, leading to $5MM in expense savings and a 2.0x payoff ratio
- Facilitated cross-functional collaborations across ECOM, Technology, Finance, and Strategy to craft executive presentations for Operational Excellence business cases within the Private Bank and Global Markets organization
Global Procurement Specialist
Bank of America
Charlotte, NC
07.2022 - 06.2023
- Managed $15MM in contracts within the Data, Digital, and Marketing business by conducting sourcing activities, including benchmarking, market intelligence collection, and RFx activities
- Facilitated contract negotiations, conducted pricing analysis, oversaw contract administration, managed risk, assessed elevated procurement risk (e.g., offshoring), and ensured compliance with bank policies and procedures
- Developed and delivered monthly presentations to executives within the Global Procurement organization, leveraging data insights to influence policy and process decisions
People Operations Specialist
Resident
San Francisco, CA
01.2022 - 07.2022
- Authored and revised company policies and training materials, including the Employee Handbook, Adverse Action, Performance Improvement Plan, and Corporate Travel policies
- Streamlined HR processes by adopting efficient technology solutions, resulting in improved productivity
- Facilitated new hire orientation, conducted 30-60-90 day check-ins, performed exit interviews, and offered continuous employee resource support
Global Human Resources Intern
Bank of America
Charlotte, NC
06.2021 - 08.2021
- Spearheaded the development of the Diversity Accountability Plan, aligning ongoing strategic initiatives to foster retention and advancement opportunities for employees from underrepresented backgrounds
- Collaborated with Human Resources partners to craft enterprise-wide communications addressing diversity and inclusion initiatives
- Created executive presentations showcasing Diversity, Equity and Inclusion (DE&I) metrics, while identifying opportunities to impact key drivers
Program Manager Intern
BMW Manufacturing
Greer, SC
05.2020 - 08.2020
- Designed and executed a comprehensive program data tracking system, facilitating strategic decisions regarding targeted recruitment and development opportunities for the Graduate Rotational Development Program
- Established a pioneering learning and development framework and curriculum, setting a new standard for programmer development
- Trained personnel, established performance goals and provided feedback on methods for reaching those milestones
Education
Bachelor of Science - Management - Supply Chain
Clemson University
Clemson, SC05-2022
Skills
- Process Design
- Business Case Development
- Project Management
- Process Mapping
- Stakeholder Management
- OpEx Initiatives
- Risk Assessment
- Business Requirement Document
Tools
Asana, ADP, Bamboo, Lattice, Greenhouse, SAP Ariba, GEP Smart, MS Office Suite
Timeline
Process Design Consultanta
Bank of America
07.2023 - Current
Global Procurement Specialist
Bank of America
07.2022 - 06.2023
People Operations Specialist
Resident
01.2022 - 07.2022
Global Human Resources Intern
Bank of America
06.2021 - 08.2021
Program Manager Intern
BMW Manufacturing
05.2020 - 08.2020
Bachelor of Science - Management - Supply Chain
Clemson University
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