Summer Simpson
Kelso
Summary
Motivated and adaptable professional with extensive experience in sales, customer service, and healthcare support. Skilled in behavioral health, medication management, and client coordination. Demonstrated ability to work effectively both independently and as part of a team. Seeking a remote role that leverages strong communication, organizational, and problem-solving skills while delivering high-quality service.
Overview
3
3
years of professional experience
Work History
Customer Sales and Service Expert
Victra Verizon
01.2024 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Healthcare Support/Behavioral Health
Hope Human Services
12.2021 - 12.2023
Healthcare Support/Behavioral Health Assistant
Hope Human Services, Vancouver WA
Month Year – Month Year
• Coordinated daily schedules and medication management for clients in a behavioral health setting.
• Monitored patient progress and communicated with healthcare providers to ensure accurate medication handling.
• Documented client interactions and maintained confidentiality in compliance with HIPAA regulations.
Education
High School Diploma -
Washougal High School
Washougal, WA06.2017
Skills
Customer Service: Proven ability to resolve customer issues, enhance satisfaction, and maintain positive relationships
Healthcare Support: Experience in medication management, day planning for clients, and behavioral health support
Sales & Communication: Effective communicator with a background in sales, ensuring clear, persuasive, and friendly interactions
Administrative Support: Strong organizational and time management skills
Technical Proficiency: Comfortable using various software and remote communication tools
Problem-Solving: Ability to quickly identify issues and implement solutions in fast-paced environ
Timeline
Customer Sales and Service Expert
Victra Verizon
01.2024 - Current
Healthcare Support/Behavioral Health
Hope Human Services
12.2021 - 12.2023
High School Diploma -
Washougal High School
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