Summer Slater
3314 Wolf Forth Dr,TX
Summary
Dynamic and dedicated professional with extensive experience as a Flight Attendant at Spirit Airlines Inc., recognized for exceptional customer service and conflict resolution skills. Proven ability to adapt to changing situations while ensuring safety and compliance. CPR certified, with a strong commitment to enhancing passenger experiences and fostering teamwork.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
06.2022 - Current
- Delivered exceptional customer service to enhance passenger experience during flights.
- Ensured compliance with safety regulations and emergency procedures for crew and passengers.
- Assisted in boarding and deplaning processes to maintain efficient flight schedules.
- Conducted pre-flight checks on safety equipment and cabin conditions for operational readiness.
- Resolved passenger complaints promptly, contributing to positive flight experiences.
- Collaborated with team members to execute in-flight service efficiently and effectively.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Answered passenger questions and provided solutions to issues arising during flights.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Manager
La Bella Fancy
01.2019 - 04.2022
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling, optimizing workforce efficiency and coverage.
- Implemented inventory control systems to minimize waste and reduce costs.
- Fostered positive relationships with clients, increasing repeat business and referrals.
- Led team meetings to address performance issues and strategize improvements in services offered.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Scheduled employees to maintain adequate coverage during business hours.
Education
No Degree - Business Administration
North Lake College
Irving, TX08-2009
High School Diploma -
Winfrey Academy
Irving, TX06-2002
Skills
- Cultured awareness and sensitivity
- Physical stamina for standing, lifting, and moving
- Knowledge of Airline polices and procedures
- Conflict Resolution: Resolving conflicts, managing difficult passengers, and de-escalating situations
- Adaptability: Adjusting to changing situations, schedule, and passenger requirements
- Professional appearance
- CPR certification
Timeline
Flight Attendant
Spirit Airlines Inc.
06.2022 - Current
Manager
La Bella Fancy
01.2019 - 04.2022
No Degree - Business Administration
North Lake College
High School Diploma -
Winfrey Academy