Summer Smith
Leander,TX
Summary
Dynamic professional with extensive experience at Jack Allen's Kitchen and Starbucks, excelling in customer service and operational excellence. Proven track record in training and development, enhancing team performance, and resolving conflicts effectively. Adept at managing high-pressure environments while ensuring exceptional guest experiences and maintaining operational standards.
Overview
2026
2026
years of professional experience
Work History
Hourly Manager
Jack Allen's Kitchen
Cedar Park, Texas
08.2025 - Current
- Currently I help ensure the floor runs smoothly with the servers ensuring the best Jack's Experience for our guests.
- I lend a hand in the kitchen when needed
- I've completed shift change duties from lunch to dinner service as well as nightly closing duties
Lead Server
Jack Allen's Kitchen
Cedar Park, Texas
2024 - Current
- As a lead server, I am leading by example in the way I serve my guests, ensuring they are getting the most authentic Jack Allen's Kitchen experience.
- I am upholding the Jack Allen's Standards in every shift I work.
- I am an extension of the management team, lending support wherever I am needed.
- Trained new servers on menu items and restaurant procedures effectively.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Communicated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Jobsite Manager
bath Biz Austin LLC
Leander, Texas
02.2022 - 09.2023
- Assisted the owner in maintaining job site timelines, and managing customer expectations.
- Often 'gets dirty' and assisted directly in completing projects.
- Tracked labor and material costs for all projects.
- Assisted in whatever capacity was needed to ensure the clients were happy, and projects were completed within the expected timeline.
- Assisted in organizing and overseeing projects to drive operational excellence
Store manager
STARBUCKS COFFEE COMPANY
Liberty Hill & Marble Falls, Texas
11.2020 - 02.2022
- Managed inventory control, cash control, and opening/closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise, and organized the back room to facilitate effective ordering and stock rotation.
- Assisted in recruiting, hiring, training, and mentoring new staff members.
- Approved payroll submissions for employees.
- Set effective employee schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficacy by fostering healthy environments focused on mutual success.
Supervisor
STARBUCKS COFFEE COMPANY
Cedar Park, Texas
10.2016 - 11.2020
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented safety protocols to ensure a clean and safe work environment.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Skills
- Customer servi
- Conflict resolution
- Training and development
- Operational excellence
Timeline
Hourly Manager
Jack Allen's Kitchen
08.2025 - Current
Jobsite Manager
bath Biz Austin LLC
02.2022 - 09.2023
Store manager
STARBUCKS COFFEE COMPANY
11.2020 - 02.2022
Supervisor
STARBUCKS COFFEE COMPANY
10.2016 - 11.2020
Lead Server
Jack Allen's Kitchen
2024 - Current