Summer Smith
Houston,TX
Summary
Experienced with organizing and leading student initiatives to improve engagement and communication. Utilizes effective leadership and organizational skills to drive team collaboration and project success. Knowledge of managing dynamic environments and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Student Lead
SHSU University Hotel
Huntsville, TX
06.2024 - Current
- Supported department operations, including strategy development, staff training and performance evaluations, meetings, and PMS system operations.
- Facilitated clear communication between staff and other personnel, ensuring seamless coordination during high turnover periods.
- Oversaw inventory management, revamped supply tracking systems, processed shipments, ensuring accuracy and proper documentation.
- Handled daily paperwork and recordkeeping, ensuring completion of daily goals and timely reporting.
- Additional job duties included assigning daily tasks, conducting area inspections, and overseeing preventative maintenance (locks, A/C filters, etc.), after-hours/on-call responsibilities, and any individual projects assigned by supervisor.
Student Assistant
SHSU Registrar’s Office
Huntsville, Texas
07.2024 - 07.2025
- Provided service via phone, email, and in person, addressing inquiries on policies and information regarding 40+ departments and offices on campus.
- Exhibited exceptional support during peak registration periods, ensuring students had access to needed resources, maintaining composure during high stress situations, and guiding students through sensitive situations.
- Processed forms and updated large volumes of academic records efficiently, guaranteeing confidentiality and integrity of sensitive information.
- Performed clerical tasks such as photocopying, faxing, and scanning documents efficiently while maintaining confidentiality when necessary.
- Demonstrated strong communication skills and the ability to work effectively both independently and in team settings through projects, updating student resources, and office data audits.
Manager/Team Lead
Wingstop
Houston, Texas
05.2022 - 05.2024
- Maintained positive customer relations by resolving issues promptly and implementing effective corrective actions.
- Supervised daily cash operations and managed end-of-day cash reconciliation, identifying discrepancies and ensuring accurate reporting.
- Oversaw inventory management, ensuring proper stock orders and minimizing waste.
- Improved shift task delegation and workflow processes within established timeframes, increasing night shift closing efficiency by 30%.
- Cross-trained employees to enhance team flexibility, performance, and overall operational efficiency.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX05-2026
Skills
- Verbal and written communication
- Strategic planning and organizing
- Email and telephone etiquette
- Interpersonal relations
- Customer service
- Complex problem-solving
- Computer skills
- Teamwork and collaboration
- Administrative support
- Team management and development
Timeline
Student Assistant
SHSU Registrar’s Office
07.2024 - 07.2025
Student Lead
SHSU University Hotel
06.2024 - Current
Manager/Team Lead
Wingstop
05.2022 - 05.2024
Bachelor of Science - Psychology
Sam Houston State University