Summer Soto
Miami,Oklahoma
Summary
Meticulous, well-organized and detail-oriented communicator. Excellent time management and problem-solving skills, known for reliability and adaptability. Experienced in handling numerous projects at once while ensuring accuracy. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with a positive attitude. Proactive approach to identifying and addressing issues, with focus on optimizing processes.
Overview
11
11
years of professional experience
Work History
Property Manager
Twin Peaks Management
Joplin, MO
02.2020 - 10.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
Automotive Window Tinter
Business Owner
Brownwood, TX
08.2016 - 12.2019
- Applied advanced tinting techniques to enhance vehicle aesthetics and improve customer satisfaction.
- Managed workflow efficiency by organizing tinting schedules and prioritizing high-demand services.
- Collaborated with clients to determine specific tinting preferences, ensuring customized service delivery.
- Implemented new tinting materials that improved durability and performance of finished products.
- Streamlined inventory management processes, reducing waste and optimizing supplies for operations.
- Enhanced vehicle appearance for clients by skillfully applying high-quality window tinting films.
- Reduced glare and heat inside vehicles with the precise application of window tints, increasing driver comfort.
- Provided exceptional customer service throughout the entire process from initial consultation to post-installation followups.
- Maintained inventory levels for essential supplies, ensuring all necessary materials were available for each project without delay.
- Assisted in growing the company''s clientele base through positive word-of-mouth referrals from satisfied customers.
- Boosted repeat business rates by cultivating strong relationships with clients through excellent communication skills and friendly service.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Documented all service records and customer information to foster accuracy.
Aftermarket Restyling Subcontractor
Self Employed Services
Laredo, TX
01.2014 - 08.2016
- Delivered high level of service to all customers and effectively resolved issues.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Implemented quality control measures, consistently delivering high-quality results within deadlines.
- Ensured accurate documentation was maintained throughout each project lifecycle including bids, contracts, change orders, invoices.
- Maintained rigorous financial records, ensuring transparency and accuracy in billing and payments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Education
GED -
Laredo Community College
Laredo, TX10.2010
Skills
- Exceptional oral and written communication skills
- Customer and client relations
- Complaint investigation and resolution
- Property management expertise
- Customer service-focused
- Business administration
- Software utilization and database management
- Skilled multi-tasker
- Meticulous, detail-oriented
Languages
Spanish
Professional Working
Timeline
Property Manager
Twin Peaks Management
02.2020 - 10.2024
Automotive Window Tinter
Business Owner
08.2016 - 12.2019
Aftermarket Restyling Subcontractor
Self Employed Services
01.2014 - 08.2016
GED -
Laredo Community College