Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Summer Soto

Miami,Oklahoma

Summary

Meticulous, well-organized and detail-oriented communicator. Excellent time management and problem-solving skills, known for reliability and adaptability. Experienced in handling numerous projects at once while ensuring accuracy. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with a positive attitude. Proactive approach to identifying and addressing issues, with focus on optimizing processes.

Overview

11
11
years of professional experience

Work History

Property Manager

Twin Peaks Management
02.2020 - 10.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated appointments to show marketed properties.

Automotive Window Tinter

Business Owner
08.2016 - 12.2019
  • Applied advanced tinting techniques to enhance vehicle aesthetics and improve customer satisfaction.
  • Managed workflow efficiency by organizing tinting schedules and prioritizing high-demand services.
  • Collaborated with clients to determine specific tinting preferences, ensuring customized service delivery.
  • Implemented new tinting materials that improved durability and performance of finished products.
  • Streamlined inventory management processes, reducing waste and optimizing supplies for operations.
  • Enhanced vehicle appearance for clients by skillfully applying high-quality window tinting films.
  • Reduced glare and heat inside vehicles with the precise application of window tints, increasing driver comfort.
  • Provided exceptional customer service throughout the entire process from initial consultation to post-installation followups.
  • Maintained inventory levels for essential supplies, ensuring all necessary materials were available for each project without delay.
  • Assisted in growing the company''s clientele base through positive word-of-mouth referrals from satisfied customers.
  • Boosted repeat business rates by cultivating strong relationships with clients through excellent communication skills and friendly service.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
  • Documented all service records and customer information to foster accuracy.

Aftermarket Restyling Subcontractor

Self Employed Services
01.2014 - 08.2016
  • Delivered high level of service to all customers and effectively resolved issues.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
  • Implemented quality control measures, consistently delivering high-quality results within deadlines.
  • Ensured accurate documentation was maintained throughout each project lifecycle including bids, contracts, change orders, invoices.
  • Maintained rigorous financial records, ensuring transparency and accuracy in billing and payments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.

Education

GED -

Laredo Community College
Laredo, TX
10.2010

Skills

  • Exceptional oral and written communication skills
  • Customer and client relations
  • Complaint investigation and resolution
  • Property management expertise
  • Customer service-focused
  • Business administration
  • Software utilization and database management
  • Skilled multi-tasker
  • Meticulous, detail-oriented

Languages

Spanish
Professional Working

Timeline

Property Manager

Twin Peaks Management
02.2020 - 10.2024

Automotive Window Tinter

Business Owner
08.2016 - 12.2019

Aftermarket Restyling Subcontractor

Self Employed Services
01.2014 - 08.2016

GED -

Laredo Community College

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