SUMMER SPONHEIM
Ridge Manor,FL
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Quality-driven with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Experienced Accounts Receivable Specialist bringing more than 14 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Overview
24
24
years of professional experience
Work History
Executive Head House
Days Inn
Brooksville, FL
01.2022 - 08.2022
- Hired, managed and trained kitchen staff.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Created recipes and prepared advanced dishes.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
Office Manager
Walker Brothers Electric & Air
Webster, FL
06.2005 - 05.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
Co Owner
Plantation Deli
Webster, FL
02.2012 - 03.2020
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of all workspaces, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of the food facility.
- Delegated all daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
- Supervised 30 employees on all shift, overseeing efficiency of Sanitation all the way to Bank deposits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
South Sumer High School
Bushnell FL05.1999
Skills
- Strategic Vision
- Portfolio Management
- Marketing Analytics
- Database Skills
- Financial Management
- Team Leadership
- Finance and Accounting Oversight
- Originality and Creativity
- Entrepreneurial and Innovative
- Financial Statement Review
- Management Training
- Asset Utilization Reports
- Federal Regulation Compliance
- Personnel Recordkeeping Review
- Monthly Reconciliations
- Accounts Payable and Receivable
- Investigative Research
- Team Management
- Policy and Procedure Modification
- Report Preparation and Analysis
Timeline
Executive Head House
Days Inn
01.2022 - 08.2022
Co Owner
Plantation Deli
02.2012 - 03.2020
Office Manager
Walker Brothers Electric & Air
06.2005 - 05.2020
High School Diploma -
South Sumer High School
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