Summer Still
Okemos,MI
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, medical database management, communications, and scheduling.
Overview
14
14
years of professional experience
Work History
Receptionist
Williams AutoWorld
05.2023 - Current
- Welcomed all dealership visitors in warm and friendly fashion
- Triaged all incoming calls to appropriate departments
- Maintained both lobbies by wiping down surfaces, straightening furniture, and stocking refreshments
- Assisted with guiding guests to appropriate areas for appointments
- Created custom signage as needed throughout facility
- Maintained phone database directory to ease communication
- Treated everyone politely and professionally
- De-escalated situations where guests were not satisfied with their service
- Trained newer employees on how to use multi-line phone system efficiently
Veterinary Assistant/Receptionist
Haslett Animal Hospital
01.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians
- Transcribed phone messages and relayed to appropriate personnel
- Managed multi-line phone system and pleasantly greeted patients
- Enhanced office productivity by handling high volume of callers per day
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Supported office staff and operational requirements with administrative tasks
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Adhered to strict HIPAA guidelines to protect patient privacy.
Taproom Manager / Company Representative
Superior Lakes Mead, Wine, Cider
08.2017 - 01.2022
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
- Handled establishment social media accounts, increasing customer traffic, and bolstering business
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Maintained cash and inventory, both on and off site
- Kept bar presentable and well-stocked to meet all customer needs
- Consulted with managers to organize special events and promotions
- Designed creative digital and physical displays used throughout business
- Hired and trained new associates to help run tasting room
- Ran tasting events across state, independently.
Dog Trainer & Sales Associate
Petco Health and Wellness Company, Inc
07.2010 - 08.2017
- Worked individually with dogs on track for higher-level certifications in obedience and show performance
- Created custom curriculum to meet students' needs
- Consulted with owners to discuss behavioral concerns and determine final goals
- Maintained clean training arena for group classes
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns
- Independently researched training techniques outside of normal hours
- Organized and maintained detailed records of students within dog-training classes
- Professionally communicated with students and customers over telephone and through email
- Tracked payment, sales metrics, and marketing for promoting classes.
Education
Associate of General Studies: Communication -
Macomb Community College
Warren, MISkills
- Utilizing medical appointment scheduling programs, such as Hippo
- Maintaining friendly and positive relations with clients
- Managing patient flow per doctors' preference
- Incoming call reception on multi line system
- Scheduling appointments appropriately, depending what is needed to be done
- Excellent multitasking capabilities in high-pressure environment
- Professionally managing patients charts and records
- Team collaboration, focusing on constructive criticism and positivity
- Ability to de-escalate situations where others become heated
Timeline
Receptionist
Williams AutoWorld
05.2023 - Current
Veterinary Assistant/Receptionist
Haslett Animal Hospital
01.2022 - 05.2023
Taproom Manager / Company Representative
Superior Lakes Mead, Wine, Cider
08.2017 - 01.2022
Dog Trainer & Sales Associate
Petco Health and Wellness Company, Inc
07.2010 - 08.2017
Associate of General Studies: Communication -
Macomb Community College
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