Summer Stout

Work History

PJ's Coffee

12.2024 - Current

Lead Barista for busy 6am to 3:30pm shifts, which included supervising 2-3 other baristas, maintaining high service standards at all times.,
Making individualized coffee/food recommendations along with educating interested customers on the sources and ingredients.,
Oversaw in-store execution of sales and promotions as directed by store manager, contributing to an additional 46% increase in annual sales.,
Provided on-the-job training as one of the best trainers in shop for staff while promoting a positive work environment.,
Performed basic maintenance on La Cimballi S20 espresso machine.,
Memorized over 100+ hot and cold coffee, tea, infusion, and cocoa beverages, completing 150-200 customers orders per day.,
Sanitized coffee equipment multiple times during each shift, consistently maintaining store cleanliness.,
Preparing and serving customers beverage and food orders, ensuring that all items on display are handled according to food safety regulations.,
Operated POS system.,
Managed and maintained store inventory by receiving and stocking supplies as well as retail products and food items in an efficient manner

Iron Fork Cafe

08.2024 - 02.2025

Greeted an average of 500 guests per day at the door and escorted them to their tables.,
Organized and scheduled reservations for 50+ customers on the phone, as well as arranging special events and private parties per day.,
Presented restaurants daily specials to tables, sold customers on popular drink options, contributing to a 15% rise in sales that year.,
Provided attentive and professional customer service, fostering friendly relationships with repeat customers.,
Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy.,
Ensured dining services ran smoothly by checking on tables and informing servers or management of any guest concerns.,
Assisted in preparing the dining area ahead of each service.,
Cleaned and organized waiting area 2-3 times per shift.,
Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable.

Staples

12.2022 - 07.2024

Greeted all customers, provided a professional and welcoming experience, including answering phones and directing customers to the appropriate department and/or person.
Performed all Front-End store related responsibilities, including ringing up sales, processing returns, bagging items, processing “Buy Online and Pick Up Instore” orders, and enrolling customers into company loyalty programs.
Connected with customers and understood their needs to present solutions.
Assisted in resolving escalated issues with upset customers.

Terraform Land Co., LLC

06.2019 - 12.2022