Summer Sullivan
Kermit,TX
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
General Manager
Winkler County Country Club
2023.03 - 2023.11
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Lucky Hot 7's
2020.01 - 2022.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Chaotic Pizza & Wings
2019.01 - 2020.01
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Attendant
Anne's Place Gameroom
2017.09 - 2019.12
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
Assistant Manager
Biobolic Fitness
2018.08 - 2019.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Richardson High School
Richardson, TXSkills
- Customer Retention
- Program Administration
- Vendor Sourcing
- Financial Administration
- Loss Prevention
- Expense Control
- Advertising and Marketing
- Quality Management
Languages
Spanish
Limited Working
Timeline
General Manager
Winkler County Country Club
2023.03 - 2023.11
Assistant Manager
Lucky Hot 7's
2020.01 - 2022.12
Assistant Manager
Chaotic Pizza & Wings
2019.01 - 2020.01
Assistant Manager
Biobolic Fitness
2018.08 - 2019.01
Attendant
Anne's Place Gameroom
2017.09 - 2019.12
Richardson High School
Similar Profiles
Lexie SonnierLexie Sonnier
Physical Therapy Technician at Winkler County Memorial HospitalPhysical Therapy Technician at Winkler County Memorial Hospital
Andrew UriasAndrew Urias
Helper at Winkler County Pre. 3Helper at Winkler County Pre. 3
Nicholas BarlowNicholas Barlow
Sheriff's Deputy at Winkler County Sheriff's OfficeSheriff's Deputy at Winkler County Sheriff's Office