Versatile and dynamic, with a proven track record at Lawrence County Commissioners, I excel in client support and office management. Leveraging technical proficiency and exceptional communication skills, I've significantly enhanced customer satisfaction and streamlined operations. My collaborative approach and data entry accuracy have driven efficiencies, fostering positive work environments and strong client relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lawrence County Commissioners
12.2006 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Maintained inventory of office supplies and placed orders.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Liaised between clients and vendors and maintained effective lines of communication.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Ironton High School
Ironton
05.1991
Skills
Client Support
Accurate Data Entry
Technical Proficiency
Office Management
Customer service
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Customer and client relations
Filing
Clerical support
Customer relations
Scheduling
Documentation and recordkeeping
Office management
Dedicated team player
Recordkeeping
Verbal communication
Invoice processing
Multi-line phone systems
Records administration
Meeting planning
Business administration
Bookkeeping
Attendance record management
Purchase orders organization
Letter preparation
Office equipment maintenance
Accomplishments
Recognized by citizens and Office Holders for expedient and effective service.
Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Certification
QuickBooks Certification - Intuit QuickBooks.
Notary Public License - Ohio Secretary of State or Equivalent Authority.