Expert in delivering patient care with a focus on ocular health, collaborating with ophthalmologists for diagnostic testing and procedural assistance. Proven track record in enhancing clinical efficiency through protocol development and team training. Strong diagnostic skills and adept with medical technologies. Effective communicator with patients, ensuring comprehensive education and support.
Coordinated patient care preparation prior to doctor consultations at DeHaven Eye Care.
Utilized OCT and fundus imaging skills to assist in patient diagnostics.
Guided patients in the correct handling of contact lenses including insertion and removal.
Supported ocular injection procedures by preparing patients while maintaining a sterile field.
Instructed on administration of medicated drops to promote effective treatment routines.
Checked visual acuities, mobility, and confrontational fields for comprehensive assessments.
Administered pre- and post-operative care to ensure patient well-being.
Answered phones, scheduled appointments, and facilitated prescription refills promptly.
Facilitated dress selection for guests, ensuring satisfaction with choices for special events.
Cultivated relationships with customers to maximize sales opportunities in commission structure.
Certified sales associate with expertise in register handling and transactions.
Oversaw entire customer journey from arrival through try-on to successful purchase.
Provided excellent customer interactions across multiple service roles.
Successfully adapted to responsibilities such as front counter service, drive-thru operation, and food packaging.
Demonstrated ability to thrive in a fast-paced environment while ensuring quality service.
Contributed positively to team efforts by mastering varied positions swiftly.
Answered phone calls and scheduled appointments, ensuring efficient patient flow.
Verified insurance information to facilitate smooth billing processes.
Provided exceptional patient service to enhance overall experience.
Prepared and pretested patients using auto refractor and non-contact tonometer.
Conducted Optos retinal imaging and lensometry for comprehensive assessments.
Documented patient information in electronic medical records with accuracy.
Measured visual acuity and performed additional tests to assist physicians.
Guided patients in contact lens insertion and removal techniques.