Summer Thompson

• Review clinical documentation for accuracy and completeness to ensure compliance with coding guidelines.
• Assign appropriate risk adjustment codes based on medical records, improving overall coding accuracy.
• Collaborate with healthcare providers to clarify diagnoses and enhance documentation quality.
• Demonstrate flexibility and adaptability in response to changes in coding guidelines, software systems, or departmental priorities.

• Delivered outstanding first impressions by greeting 60 or more patients and guests daily.
• Optimized provider schedules by managing follow-up appointments, and reducing no-shows through proactive communication.
• Resolved patient inquiries efficiently, ensuring rapid and compassionate service at every interaction.
• Managed high-volume phone lines, directing calls to appropriate clinical departments, and maintaining prompt response standards.
• Equipped patients with knowledge of portal benefits, increasing digital engagement, and access to health records.

• Directed daily operations to optimize store performance and customer experience.
• Recruited, interviewed, and managed sales staff, ensuring alignment with business needs and brand standards.
• Collaborated with Assistant Managers to facilitate comprehensive onboarding and training for new employees.
• Communicated business objectives and economic updates to senior leadership.
• Executed company directives effectively, resulting in increased store sales.
• Implemented company-aligned loss prevention protocols to minimize shrinkage and improve compliance.
• Managed end-of-day cash handling and prepared store deposits, identifying and reconciling discrepancies promptly.

Supported the Store Manager in overseeing daily store operations, ensuring adherence to company policies and procedures.

Trained new employees in customer service standards, point-of-sale processes, loss prevention strategies, and visual merchandising best practices.

Collaborated with the Store Manager to coordinate staff scheduling, manage supply orders, and resolve operational issues efficiently.

Assigned daily tasks to staff, and monitored progress to ensure timely completion and quality results.

Directed sales floor changes, integrated new merchandise, markdowns, and special sales events to optimize store performance.

Minimized shrinkage and product loss by implementing effective inventory controls and preventive measures.

Prepared end-of-day store deposits, and promptly reported any discrepancies to the store manager.