Summer Townsend
Littleton,CO
Summary
Diligent employee with a solid foundation in customer service and communication. Eager to learn and very adaptable in fast-paced environments. Offer strong interpersonal skills with genuine interest in assisting clientele. Demonstrates ability to leverage communication and problem-solving skills to enhance customer experience and team efficiency.
Overview
7
7
years of professional experience
Work History
General Manager
Quick Stop Wine & Liquor
01.2021 - 12.2021
- Managed daily operations to ensure efficient service and product availability.
- Trained staff on customer service standards and product knowledge.
- Implemented inventory management practices to optimize stock levels.
- Developed promotional strategies to enhance sales and customer engagement.
- Analyzed sales trends to inform purchasing decisions and inventory control.
- Coordinated vendor relationships to secure favorable pricing and terms.
- Enhanced store layout for improved customer flow and experience.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Landscape Worker
Naturally Expressed
01.2022 - 01.2023
- Operated landscaping equipment to complete projects efficiently and safely.
- Assisted in planting, pruning, and maintaining pine trees on various farms and clients homes.
- Conducted regular site inspections to identify maintenance needs and address issues promptly.
- Utilized hand tools effectively for various landscaping tasks.
- Implemented proper irrigation techniques to optimize water usage.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Performed planting and watering.
- Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Shift Leader Manager
Five Guys Burgers and Fries
01.2016 - 06.2017
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory control measures, minimizing waste and optimizing stock levels.
- Resolved customer inquiries and complaints efficiently, enhancing overall guest satisfaction.
- Monitored food safety practices, ensuring compliance with health regulations and company policies.
- Coordinated shift schedules, ensuring adequate staffing for peak hours and maintaining workflow efficiency.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
High School Diploma -
Mountain Park High School
Monrovia06-2012
Skills
- Flexible and adaptable
- Jobsite safety
- Strong work ethic
- Responsible and punctual
- Team collaboration
- Quality assurance
Timeline
Landscape Worker
Naturally Expressed
01.2022 - 01.2023
General Manager
Quick Stop Wine & Liquor
01.2021 - 12.2021
Shift Leader Manager
Five Guys Burgers and Fries
01.2016 - 06.2017
High School Diploma -
Mountain Park High School