Summer Tracy
Fort Pierce
Summary
Florida Licensed Esthetician | Spa Operations & Client Experience Professional
Experienced spa and dental operations professional with 15+ years of experience in spa and dental environments, specializing in client relations, appointment coordination, retail support, and front office operations. Proven ability to enhance client satisfaction, manage high-volume scheduling, and contribute to team-driven service excellence. Seeking to grow within a spa setting while continuing to expand hands-on esthetics experience.
Overview
18
18
years of professional experience
Work History
Vero Beach Nanny
Self Employed
Vero Beach
06.2020 - Current
- Managed daily schedules and household operations.
- Maintained strong communication with parents and ensured safe, structured environment.
Administrator Assistant
Palm Tree Dental Center
Vero Beach, FL
04.2018 - 01.2022
- Answer and place phone calls regarding patient appointments.
- Perform clerical duties such as copying, faxing, filing, emailing, etc.
- Check-in patients gathering all personal and insurance information
- Schedule and confirm appointments with patients using Softdent software
- Go over treatment plans and schedule next visit appointments
- Confirm patient’s insurance benefits, post insurance checks, call on insurance claims.
Receptionist
Byers Dental Care
Vero Beach, FL
02.2016 - 03.2018
- Answer and place phone calls regarding patient appointments.
- Perform clerical duties such as copying faxing filing emailing etc.
- Check-in patients gathering all personal and insurance information
- Make and confirm appointments with patients using Dentrix software
- Go over treatment plans and schedule next visit appointments
Shift Manager
Massage Envy Spa
Vero Beach, FL
08.2012 - 12.2015
- Recommended, selected, and helped obtain memberships based on customer needs and desires.
- Collaborate with management and staff to provide excellent customer service to increase overall customer satisfaction and retention.
- Maintained calendar by scheduling appointments/Confirming Appointments
- Met sales quotas on a daily/weekly/quarterly basis.
- Drove membership growth and client retention.
- Consistently met or exceeded sales goals.
- Supported daily revenue targets.
Shift Manager
Signature Day Spa
Vero Beach, FL
09.2008 - 03.2012
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Confirmed with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
- Scheduled appointments and maintained and updated appointment calendars.
Education
Florida Licensed Esthetician - Esthetician
Indian River State College
Ft. Pierce, FLAssociate in Science - Dental Assistant
Indian River State College
Fort Pierce, FLHigh School Diploma -
Salida High School
Salida, COSkills
- Client Consultation & Communication
- Appointment Scheduling & Calendar Management
- Retail Product Knowledge & Sales
- Sanitation & Infection Control
- HIPAA Compliance
- Dentrix & Eaglesoft Software
- Multi-Line Phone Systems
- Team Collaboration
- CPR & First Aid Certified
Timeline
Vero Beach Nanny
Self Employed
06.2020 - Current
Administrator Assistant
Palm Tree Dental Center
04.2018 - 01.2022
Receptionist
Byers Dental Care
02.2016 - 03.2018
Shift Manager
Massage Envy Spa
08.2012 - 12.2015
Shift Manager
Signature Day Spa
09.2008 - 03.2012
Florida Licensed Esthetician - Esthetician
Indian River State College
Associate in Science - Dental Assistant
Indian River State College
High School Diploma -
Salida High School