Summer Travers
East New Market,MD
Summary
Dedicated and compassionate professional with extensive experience as a CNA at Peninsula Regional Medical Center. Demonstrated leadership and health safety training while enhancing patient satisfaction through individualized care. Proven ability to streamline administrative tasks and maintain compliance with regulations, ensuring a safe and nurturing environment for children and patients alike.
Overview
11
11
years of professional experience
Work History
Home Daycare Provider
Giggle And Grow Daycare LLC
03.2021 - Current
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Customer Service Representative
Choptank Community Transport
05.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
CNA
Peninsula Regional Medical Center
Salisbury, MD
07.2015 - 09.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA/ GNA
Envoy Of Denton
Denton, MD
04.2014 - 06.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
CNA/ GNA
Chesapeake College
Wye Mills, MDAssociate Degree In Nursing - Registered Nurse
Chesapeake College
Wye Mills, MDSkills
- Patience and empathy
- Health and safety training
- Leadership qualities
- Health and safety
- Detail oriented
- Organized
- Fast Learner
Timeline
Home Daycare Provider
Giggle And Grow Daycare LLC
03.2021 - Current
Customer Service Representative
Choptank Community Transport
05.2018 - 10.2020
CNA
Peninsula Regional Medical Center
07.2015 - 09.2018
CNA/ GNA
Envoy Of Denton
04.2014 - 06.2015
CNA/ GNA
Chesapeake College
Associate Degree In Nursing - Registered Nurse
Chesapeake College