Summary
Overview
Work History
Education
Skills
Timeline
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Summer Vela

Lancaster,CA

Summary

Proven team collaborator and customer service expert from a background at Walmart, adept in bakery equipment use and enhancing customer satisfaction. Excelled in streamlining operations and boosting sales through meticulous stock rotation and engaging service, demonstrating flexibility and reliability. Achieved significant improvements in team performance and customer loyalty.

Overview

4
4
years of professional experience

Work History

Deli/Bakery Clerk

Walmart
03.2023 - 10.2024
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.

Crew Member

Popeyes® Louisana Kitchen
08.2021 - 03.2023
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Hostess

IHOP
08.2020 - 12.2020
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Delivered pick-up and curbside orders to guests.
  • Seated patrons based on guest preferences and seating availability.

Education

Assurance Learning Academy
Lancaster, CA

Skills

  • Customer Service
  • Food Preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Flexible Schedule
  • Punctual and Reliable
  • Cleanliness standards
  • Customer Satisfaction
  • Menu Memorization
  • Stocking and Shelving
  • Cash Handling
  • Telephone Etiquette
  • Customer inquiries
  • Food Safety
  • Stock Rotation
  • Workplace Safety
  • Health department standards
  • Sanitation Procedures
  • Hospitality service expertise
  • Relationship Building
  • Team Collaboration
  • Phone Etiquette
  • Cash Management
  • Work Prioritization
  • Performance Improvement
  • Menu item knowledge

Timeline

Deli/Bakery Clerk

Walmart
03.2023 - 10.2024

Crew Member

Popeyes® Louisana Kitchen
08.2021 - 03.2023

Hostess

IHOP
08.2020 - 12.2020

Assurance Learning Academy

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Summer Vela