SUMMER VUKOVICH
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
Work History
General Manager
Bowlero
03.2023 - Current
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bartender
RENAISSANCE PLEASURE FAIRE
03.2016 - Current
- Took beverage orders from guests and delivered drinks within reasonable time frames
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Checked identification of customers to verify age requirements for alcohol purchases
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Assessed bar inventory and completed requisition sheets to restock supplies
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Washed and wiped down prep areas, equipment, and utensils
- Checked identification of customers to verify age requirements for purchase of alcohol.
Store Manager
STARBUCKS
07.2021 - 03.2023
- Managing a high volume DTO in a high third place incident area: Average weekly sales-$65k
- Creating schedules that promote the partner and customer experience by ensuring the right partners are in the right places, doing the right work to serve the customer, building capabilities in shift supervisors to better understand and utilize tools
- Continuously hire to create a diverse and inclusive team that represents the community it serves
- Planning and executing district hiring fairs with the use of Bookings application on outlook
- Planning with established goals in mind and creating space to achieve current priorities as well as transparently communicating the plan to the team
- Supporting developing partners onto their next role in the company (barista to barista trainer, barista trainer to shift supervisor, shift supervisor to assistant store manager)
- Continuously seek feedback from partners and customers to better the Starbucks' Experience
- Utilizes store specific reports to enhance the business and hit targets
- Analyzing profit and loss statements to create business driven plans to increase revenue.
Assistant Store Manager
STARBUCKS
09.2019 - 07.2021
- Supported the store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
- Supported store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and making recommendations to store manager on new, creative, and impactful methods of recognition
- Utilized and provided direction to partners during their shift on the use of operational tools to achieve operational excellence
- Acted as a coach and mentor to partners by using discretion in assessing performance, providing feedback, and coaching to improve partner performance
- Effectively recommended employment decisions to store manager.
Shift Supervisor
STARBUCKS
02.2016 - 09.2019
- Acted with integrity, honesty and knowledge to promote the culture, and mission & values of Starbucks
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
- Communicated information to manager so that the team can respond as necessary to create the environment during each shift
- Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift.
Barista
STARBUCKS
11.2015 - 02.2016
- Delivered legendary, to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovered and responded to customer needs
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Demonstrated coffee grinding and brewing equipment and accessories, increasing sales of machines
- Welcomed customers and answered questions regarding menu items and preparation methods.
Education
Bachelors Of Arts In History -
University Of San Diego
San Diego, CASkills
- Volunteer Experience
- Goals and performance
- Training and mentoring
- Customer Relations
- Order management
- Leadership and team building
- Operations Management
- Efficient multi-tasker
Volunteer Experience
- Community Lead, WOMEN'S EMPOWERMENT NETWORK, Pomona, CA, 07/01/21, 03/15/23
- STARBUCKS COMMUNITY LEADERSHIP BOARD, STARBUCKS, 06/01/21, 03/15/23
- Volunteer, CLEAN GREEN POMONA, Pomona, CA, 01/01/20, Present
Timeline
General Manager
Bowlero
03.2023 - Current
Store Manager
STARBUCKS
07.2021 - 03.2023
Assistant Store Manager
STARBUCKS
09.2019 - 07.2021
Bartender
RENAISSANCE PLEASURE FAIRE
03.2016 - Current
Shift Supervisor
STARBUCKS
02.2016 - 09.2019
Barista
STARBUCKS
11.2015 - 02.2016
Bachelors Of Arts In History -
University Of San Diego