Summer Walker
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Faragon Restoration
01.2018 - 2025
- Spearheaded company-wide management, including HR, payroll, and employee management, overseeing hiring, training, and performance evaluations.
- Directed the logistics and execution of all projects, managing timelines, scope development, and schedules for field employees, subcontractors, and city inspections.
- Managed intricate calendars and schedules for all management and field personnel to ensure seamless project coordination.
- Coordinated and scheduled all vehicle and warehouse maintenance to ensure operational readiness.
- Managed and approved all employee spending, including company card transactions and reimbursement requests.
- Oversaw financial processes, including managing project budgets and processing all Accounts Receivable (AR) and Accounts Payable (AP).
- Streamlined project communication by providing daily updates and scheduling confirmations to clients, ensuring a high standard of customer satisfaction.
- Updated and improved Standard Operating Procedures (SOPs), job descriptions, and training materials.
- Developed training programs for staff, improving team performance and customer service quality.
- Led operational strategies to enhance project efficiency and client satisfaction.
- Implemented quality control measures to maintain high standards in restoration work.
Associate Manager of Operations and Visual Merchandising
Pottery Barn
01.2015 - 01.2018
- Directed all operational aspects of the department, including payroll and full-cycle employee management from recruiting and hiring to training and performance management.
- Developed and implemented inventory management strategies to optimize product flow and reduce waste.
- Orchestrated visual merchandising plans to enhance product presentation and drive sales.
- Conducted business analysis to identify new merchandising opportunities and improve efficiency.
Manager
Pottery Barn
01.2008 - 01.2015
- Served as an Assistant Manager for a retail furniture store with annual sales exceeding $3 million.
- Managed all aspects of HR, payroll, and employee management, including hiring, training, and performance evaluations.
- Oversaw and analyzed sales and budgets, conducting monthly P&L analysis to ensure financial health and growth.
- Increased store sales by building and maintaining a strong client base through exemplary customer service.
- Fostered sales associate growth and development to achieve outstanding customer service standards.
Catering Manager
Mission Bay Foods
01.2007 - 01.2008
- Managed a Catering Department with annual sales of $1 million.
- Oversaw all general management, including payroll, HR, and employee management.
- Managed expense reports and budgets, including annual budget planning and P&L analysis.
- Maintained constant scrutiny of safety procedures, customer service standards, and employee performance to ensure high quality and compliance.
Education
High School Diploma -
Johansen
Modesto, CASkills
- Staff management & development
- Business operations management
- Human resources
- Strategic planning
- Workflow coordination
- Customer service management
- Inventory tracking and management
- Budget control
- Sales forecasting & Financial reporting
- Experience with Google Suite and Microsoft Suite
- Experience with Zoom, Meet, Teams
- Experience with Xactimate, Quickbooks, Tsheets
Timeline
Assistant General Manager
Faragon Restoration
01.2018 - 2025
Associate Manager of Operations and Visual Merchandising
Pottery Barn
01.2015 - 01.2018
Manager
Pottery Barn
01.2008 - 01.2015
Catering Manager
Mission Bay Foods
01.2007 - 01.2008
High School Diploma -
Johansen