Some interests of mine would be painting, learning how to do mechanical work on my car, all things craft, bringing a smile to others, and being successful at what I do! I am completely dedicated to being successful in life , someone to be proud of All work is taken seriously and my heart is always in it no matter what!
Summer Watson
Bremen,GA
Summary
Dynamic Customer Service Consultant with extensive experience at Decostar Industries, adept at complaint handling and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and collaboration, leading to a significant reduction in complaints. Skilled in managing high call volumes while maintaining professionalism and a customer-focused approach.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Decostar Industries
11.2024 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
Activities Assistant
Pine Knoll Nursing & Rehabilitation Center
10.2022 - 11.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Hair Salon Assistant
Kris Haynes
05.2021 - 09.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
Education
Cass High School
Cartersville, GA05.2022
Skills
- Call center experience
- Complaint handling
- Inventory tracking
- Inbound call management
- Documentation
- Computer proficiency
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
Interests
Timeline
Customer Service Consultant
Decostar Industries
11.2024 - Current
Activities Assistant
Pine Knoll Nursing & Rehabilitation Center
10.2022 - 11.2024
Hair Salon Assistant
Kris Haynes
05.2021 - 09.2022
Cass High School
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