Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Webb

Newcastle,OK

Summary

Dynamic and results-oriented professional with a proven track record at Dollar General, excelling in customer service management and staff training. Expert in streamlining operations and enhancing customer satisfaction through problem-solving and attention to detail. Skilled in cash handling and fostering strong communication, consistently turning challenges into opportunities for growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Lead Key Holder

Dollar General
02.2024 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

House Cleaner

Stephanie's Cleaning Services
03.2019 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.

Office Manager

Integrity Tree Services
10.2021 - 08.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Answered phone calls and answered questions from potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Generated repeat business through exceptional customer service.

Education

No Degree - Forensic Science

University of Central Oklahoma
Edmond, OK
05.2014

Skills

Store operations

Staff Training and Development

Delegation and Supervision

Cash Handling Accuracy

Customer Service

Customer Service Management

Friendly and Helpful

Problem-Solving

Timeline

Lead Key Holder

Dollar General
02.2024 - Current

Office Manager

Integrity Tree Services
10.2021 - 08.2022

House Cleaner

Stephanie's Cleaning Services
03.2019 - Current

No Degree - Forensic Science

University of Central Oklahoma

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Summer Webb