Summer White
Vacaville,CA
Summary
Proven performer with experience at Pear Street Bistro, adept in customer service and cash handling, showcasing strong multitasking and team collaboration skills. Excelled in high-pressure environments, boosting sales through effective service prioritization and hospitality expertise. Demonstrated exceptional problem-solving abilities, significantly enhancing customer satisfaction and loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Waitress/Restaurant Server
Pear Street Bistro
2018.05 - 2024.05
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Customer Service Cashier
Ulta
2016.11 - 2018.06
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06.2017
Skills
- Customer Service
- Strong multitasking
- Reliable and Responsible
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Payment Processing
Timeline
Waitress/Restaurant Server
Pear Street Bistro
2018.05 - 2024.05
Customer Service Cashier
Ulta
2016.11 - 2018.06
High School Diploma -
Pinole Valley High School
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