Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Summer Whitman

North Canton,OH

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

Bombay Sitar
01.2006 - Current
  • Assist in daily operations to help ensure smooth service and customer satisfaction.
  • Staff scheduling and task delegation for optimal efficiency and productivity.
  • Cross-training new front-of-house team members on each job aspect for the sake of versatility and to identify each persons strengths.
  • Supervise and collaborate with team members to improve and maintain a smooth workflow and and maintain quality, cleanliness, and service expectations to enhance the customer experience.
  • Oversaw daily cash flow to ensure accuracy.
  • Monitor customer feedback to identify areas for service improvement and implementation strategies.
  • Improved customer satisfaction by resolving complaints and inquiries promptly while maintaining professional demeanor to turn a customer into a very happy customer.
  • Manage communication to kitchen staff to ensure prompt or relaxed pace meal timings
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Dillard's
1998 - 12.2005
  • Developed strong customer relationships, enhancing their overall shopping experience and loyalty.
  • Managed sales, returns, exchanges and refunds in accordance with store policy with 100% accuracy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted customers in product selection, providing tailored recommendations and support.
  • Collaborated with team members to Department layout and merchandising strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Human Biology

Ashland University
Ashland, OH
12-1995

Skills

  • Customer service
  • Financial transaction processing
  • Effective problem resolution
  • Effective time management
  • Client engagement
  • Engaged listening
  • Polite communication
  • Team leadership
  • Decision-making
  • Highly Detail Oriented
  • Organized

Timeline

Assistant Manager

Bombay Sitar
01.2006 - Current

Sales Associate

Dillard's
1998 - 12.2005

Bachelor of Science - Human Biology

Ashland University

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