Summer Williams
Dallas-Fort Worth Metroplex,MI
Summary
Results-driven Business Professional experienced in structuring programs and administering benefits in fair and equitable fashion. Diplomatic, articulate and decisive with capability to build and develop productive relationships with internal and external stakeholders. A successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including insurance, retirement accounts and employee assistance programs. Focused on revamping benefits plans and compensation frameworks to align with company cost and quality goals. Proficient in commission plans, benefits programs and worker's compensation. Big-picture thinker with respectful and resilient nature. Demonstrated success in building and deploying well-planned benefits and compensation plans. Competent in onboarding, orienting and training employees, as well as managing enrollments and mediating problems. Certified in CCP & CCBM.
Overview
25
25
years of professional experience
Work History
HR Benefits & Compensation Administrator
KVP Energy Services, LLC
07.2021 - Current
- Responsible for managing and running benefits programs for employees.
- Responsible for overall administration and compliance for all benefit programs, including medical/dental/vision plans, LTD, STD, 401(k), wellness,
- Educate HR team and employees on upcoming benefits changes and regulatory requirements
- Assist employees with 401k enrollments, loan updates, and contributions
- Develop annual calendar of wellbeing activities to engage employees in benefits
- Create and implement benefit plans like health insurance, retirement plans, and paid time off
- Ensure compliance with legal requirements, run plans, communicate plans to employees, answer their questions, and help people sign up
- Assist employees with claims and appeals process
- Responsible for working with benefits consultant to coordinate open enrollment, educational and health events.
- Assisted in development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Ensured compliance with federal and state wage regulations, reducing potential legal issues related to pay practices.
- Assessed and evaluated jobs to determine appropriate salary ranges.
- Identified areas needing improvement within overall rewards program through regular analysis of employee feedback surveys.
- Led initiatives to update compensation policies reflective of current best practices in industry.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Managed salary surveys, providing valuable data for informed decision-making regarding compensation adjustments.
- Evaluated data, identified trends and recommended changes in compensation structures.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Conducted thorough market research on industry salary trends, ensuring company's competitiveness in attracting skilled professionals.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Provided expert guidance to management on complex compensation issues, fostering environment of trust between employees and leadership teams.
- Collaborated with HR business partners to assess job descriptions and ensure accurate benchmarking of roles within organization.
- Streamline job evaluation process by implementing consistent grading methodologies for all positions within organization.
- Evaluated performance metrics and established clear guidelines for bonus calculations, promoting fairness and transparency in incentive programs.
- Developed comprehensive compensation strategies to attract top talent and maintain motivated workforce
- Optimized salary structures for increased employee retention and reduced turnover rates.
Director, Client Success
Ciox Health
07.2017 - 03.2021
- Collaborated with Chief Operation Officer & Regional Health Information Directors to develop and track KPI metrics (churn, retention, client monitoring and management)
- Strategized predictive posturing to improve service quality and enhance consumer satisfaction
- Created frameworks and methodologies to implement and maintain account lifecycle
- Conducted internal and non-centralized management meetings for updates on reporting, trending & processes
- Strategized with cross functional leadership/stakeholders to ensure continuous customer relationship improvement, satisfaction, and retention.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Relationship Manager
AmWins Group Benefits, USA
06.2015 - 04.2017
- Effective management of billing issues from policy holders, such as, making payments, bill disaggregation, and de-escalating issues
- Managed multiple tasks on dual screens to proficiently monitor and resolve customer concerns
- Single point of contact with business leaders to build effective interfaces and processes that would translate into successful customer experiences
- Leveraged systems and tools for implementation and launch of new group benefits and continuous oversight of established business
- Ensured overall compliance and regulatory changes were timely communicated to a team of 10-15 members
- Collaborate with internal departments and management to ensure overall satisfaction with services.
- Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed customer relations on ongoing basis to maximize customer retention.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Worked with clients to address and respond to client and partnership management issues.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Population Health Director
Med-Health
07.2009 - 06.2015
- Responsible for ensuring staff compliance and adherence to regulatory changes and implemented HEDIS training and quality program awareness
- Managed monthly provider objectives such as recalls, clinical care coordination and transitional health care.
- Provided training for 20-25 department leads in a train-the-trainer function and offered guidance to department staff regarding operational procedures
- Assisted in establishing goals and objectives that support overall strategies
- Supported senior management in overall planning, developing, and scheduling overall priorities and standards for achieving goals
- Effective oversight and guidance for team of 20-25 service representatives who provided client management (scheduling, revenue cycle billing, and accounts payable) service to all Methodist Family Healthcare Centers.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Business Administration And Management
Texas Southern University
Houston, United States01.2004
Skills
- Contract Negotiation
- Hiring and Onboarding
- Certified Notary
- Multi-level Management Support
- Metrics Driven/Strategic
- Project Management
- Research/Analysis
- Retention and Support
- Client Education
- Transformational /Team Management
- MS Office Proficient
- HR Workday
- Change Management
- Business Development
- Team Building and Leadership
- Budget Management
- Events Coordination
- Data Analysis
- Problem-solving aptitude
- Compensation design
- Vendor Relationship Management
- Salary Benchmarking
- Job Evaluation
- Benefits Administration
- Total Rewards Strategy
- Vendor onboarding
- Compensation Structuring
- Market Pricing Analysis
- Performance Management
- Supervision and leadership
Timeline
HR Benefits & Compensation Administrator
KVP Energy Services, LLC
07.2021 - Current
Director, Client Success
Ciox Health
07.2017 - 03.2021
Relationship Manager
AmWins Group Benefits, USA
06.2015 - 04.2017
Population Health Director
Med-Health
07.2009 - 06.2015
Bachelor of Science - Business Administration And Management
Texas Southern University
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