Summer Wilson
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Reliable and upbeat Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Mobile Expert
OSL Retail Services
12.2023 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Prioritized helping customers over completing other routine tasks in store.
Shift Leader
Marco's Pizza
07.2023 - 11.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Sales Associate
Tj Maxx Dept Store
07.2023 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Server
Carrabba's Restaurant
01.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Sales Key Holder
Duncan Donuts
03.2021 - 01.2023
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Floor Supervisor
Texas Thrift Store
01.2021 - 03.2021
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
Education
Associate of Science - General Studies
Tarrant County College District
North Richland HillsHigh School Diploma -
Birdville High School
North Richland Hills, TX05.2016
Skills
- Continuous Integration Tools
- Mobile Device Management
- Java Expertise
- API Integration
- Pricing
- Retail Sales
- Loss Prevention
- Product Management
- Inventory Control
- Upselling techniques
- Critical thinking
- Public speaking
- Organizational skills
Timeline
Mobile Expert
OSL Retail Services
12.2023 - Current
Shift Leader
Marco's Pizza
07.2023 - 11.2023
Sales Associate
Tj Maxx Dept Store
07.2023 - 07.2023
Server
Carrabba's Restaurant
01.2023 - 07.2023
Lead Sales Key Holder
Duncan Donuts
03.2021 - 01.2023
Floor Supervisor
Texas Thrift Store
01.2021 - 03.2021
Associate of Science - General Studies
Tarrant County College District
High School Diploma -
Birdville High School
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