Summer Zawadzki
Quakertown,PA
Summary
Hard working and motivated individual seeking a rewarding career that will allow me to grow my skills on a daily basis. I am looking for a long term employment opportunity that will provide growth.
Overview
9
9
years of professional experience
Work History
Care Giver
Best Care Senior Services
10.2022 - Current
- Provide companionship for seniors in all different types of circumstances in the comfort of their own home
- Assist and communicate with clients to implement ease in daily tasks and their lifestyle, which has become harder for them to do solely
- Assess care plans on a regular basis to ensure each client is provided with exactly what they individually need currently and as time progresses
- Encouraging tasks/social leisure activities
- Talk/walk through tasks that have become difficult for them overtime
- De-escalating their emotions with thorough communication and customer service skills to bring them back to a pleasant state and less worry
Business Development Manager
Ciocca Chevrolet
08.2019 - 03.2022
- Daily observation, coaching, and training of tram
- Identifying strengths and opportunities within our team members to create an action plan and goals for improvement
- Motivating team during morning huddles to encourage hitting daily activity goals
- Overcoming customer objections while giving a reason and benefit on how it can assist them in achieving their leasing and financial goals
- Ensuring the system is updated with accurate customer, loan, and follow up information
- Reconciling previous leads for future selling opportunities and long term follow up for promotions or upgrade calling
- Daily, weekly, monthly, and quarterly reports to track performance
- Work with sales managers on a daily basis to convert opportunities to sales
Business Development Representative
Ciocca Chevrolet
01.2019 - 08.2019
- Communicating with phone and internet leads to drive the customer into the dealership to move forward with purchase
- Obtaining customer information to follow up on a processed basis
- Utilizing phone, email, and text system to engage with potential clients
- Teamwork and collaboration skills to coordinate sales with sales specialist in the showroom, finance or sales managers
- Scheduling customers in a timely fashion to hit quotas established for the dealership to obtain every opportunity presented
- Appointment scheduling and rescheduling follow up via phone, text, email
- Creating new processes based on customer needs for more opportunity in the department and revenue for the the dealership/company
- Weekly training to continue to learn and memorize phone scripts and rebuttals
Sales and Leasing Consultant
Ciocca Chevrolet
02.2018 - 01.2019
- Creating long term relationships with customers to assist them in their vehicle purchasing needs
- Retaining an in-depth knowledge of new product, programs and process to efficiently close the sale
- Assist customer with vehicle selection, trade appraisal, test drive, and payment selection
- Daily follow up of sold and unsold customers
Sales and Leasing Consultant
Quakertown Mitsubishi
08.2016 - 02.2018
- Creating long term relationships with customers to assist them in their vehicle purchasing needs
- Retaining an in-depth knowledge of new product, programs and process to efficiently close the sale
- Assist customer with vehicle selection, trade appraisal, test drive, and payment selection
- Daily follow up of sold and unsold customers
Customer Service Representative (Beauty Specialist
Kohls
06.2014 - 08.2016
- Greeted customers to ascertain what they wanted or needed
- Politely assisted customers in person and via phone
- Maintained knowledge of current promotions, policies regarding payments and exchanges, and security practices
- Placed special orders and called other stores to find desired items
- Recommended merchandise and beauty products based on customer's needs
- Facilitated weekly physical inventory counts
- Closed registers at night, which included counting cash drawers
- Explained information about the quality, value, and style to influence customers buying decisions
- Kept current on knowledge about every product in the department to effectively answer customer's questions and find the correct solution for their needs
- Replenished floor stock to ensure product availability
- Answered customer's questions and addressed problems and complaints in person and via phone right on the spot
- Organized weekly sales reports for the department to track product success
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Cross-trained and provided backup for customer service and jewelry associates
- Worked as a team member performing cashier duties, product assistance, and cleaning
- Maintained visually appealing and effective displays throughout the store
- Educated customers on product and service offerings
- Kept the beauty department clean and maintained neat with orderly product displays
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Balanced the needs of multiple customers simultaneously in a fast-paced environment
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management to achieve team goals
- Unloaded trucks, stocked shelves, and carried merchandise out to the floor for customers
- Marked clearance with updated price tags
- Ensured every customer was happy with their experience and will be a loyal customer
- Attended a Kohl's beauty expo to increase knowledge of products and various selling and customer service techniques
Education
High school diploma -
Quakertown Community School District
Quakertown, PA06.2014
Skills
- Program Development
- Marketing
- Sales Management
- Business Development
- Cold Calling
- Program Management
- CRM Software
- Product Development
- Negotiation
- Customer Relationship Management
- Management
- Forecasting
- PA Automobile Dealer Sales License
Timeline
Care Giver
Best Care Senior Services
10.2022 - Current
Business Development Manager
Ciocca Chevrolet
08.2019 - 03.2022
Business Development Representative
Ciocca Chevrolet
01.2019 - 08.2019
Sales and Leasing Consultant
Ciocca Chevrolet
02.2018 - 01.2019
Sales and Leasing Consultant
Quakertown Mitsubishi
08.2016 - 02.2018
Customer Service Representative (Beauty Specialist
Kohls
06.2014 - 08.2016
High school diploma -
Quakertown Community School District
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