SUMMER A BUCKMILLER
Alvin,TX
Summary
Results-oriented Project Executive with forward-thinking and resourceful approach to managing complex projects. Quality-driven and deadline-focused coordinator with a remarkable talent for overcoming challenging issues while maintaining cost and schedule demands. Reliable worker with strong mechanical aptitude and a willingness to learn. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Practice Manager
Qoros Health- Ali Cardiology
07.2023 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Administration
Qoros Health- Bay Area Heart
06.2023 - 07.2023
- Performed client administration for craft client, copy client, deleted client and export and import client.
- Supervised aspects of development teams such as hiring, training, salary administration and remedial assignments.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Implemented policies and procedures that adhered to industry best practices, ensuring compliance with relevant regulations.
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
MOS (Medical Office Specialist)
Houston Heart HCA Healthcare
01.2021 - 06.2023
- Completed filing and retrieving medical records and patient information
- Processed collecting and recording co-pays (cash and/or charge) including balancing theday in the computer
- Ensure timeliness and accuracy of patient charge entry into the billing system
- Assisting in training of new employees.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Office Specialist
MOS, Houston ColoRectal Surgery HCA Healthcare
03.2020 - 01.2021
- Manage all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, answering phones and maintaining referrals for multiple providers
- Completed filing and retrieving medical records and patient information
- Processed collecting and recording co-pays (cash and/or charge) including balancing the day in the computer
- Assisted with interviews, hires and training of new staff.
Preschool Lead Teacher
Kid City
07.2016 - 02.2020
- Administered assessments for each child and tracked results
- Planned and prepared activities for three to four-year-old students
- Reviewed facility environment removed concerns and optimized for children's safety
- Completed documentation on individual children for recordkeeping
- Established guidelines for teacher performance, lesson planning and compliance with established procedures
- Provided an open and loving environment where children could express themselves and direct their own learning
- Followed A-Beka learning curriculum strategies
- Documented student attendance and progress against goals
- Planned and executed activities to promote social, emotional and cognitive development.
Cashier Customer Service
Lorenzo's Pizza
03.2015 - 03.2016
- Processed customer transactions, including returns
- Ensured continuous provision of service excellence and customer satisfaction
- Assisted with physical inventory by counting and recording inventory and transactions
- Responded to all customer inquiries thoroughly and professionally
- Stocked and replenished merchandise according to store merchandising layouts
- Operated a cash register for cash, check and credit card transactions.
Dog Trainer
Gulf Greyhound Park
06.2014 - 11.2014
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities
- Weighed and examined animals and recorded information in files
- Developed dietary and nutritional plans to reach optimal weight, stimulate healing and increase quality of life
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Ordered supplies and conducted routine inventories of supplies and equipment
- Groomed dogs by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
Education
Administration degree - Business Computer Applications class
Alvin Community College
Alvin, TX12.2023
High School Diploma - undefined
Santa Fe High School
Santa Fe, TX2016
Skills
- Team leadership Lesson development
- Personable and outgoing Effective time management
- Active listening Identifying problems
- Reporting and documentation
- Equipment Troubleshooting and Maintenance
- HIPAA Guidelines
- Medical Recordkeeping
- Patient Health Information Access
- Office Coordination
- Insurance Authorizations
- Patient Eligibility Requirements
- Computer Proficiency
- Teamwork and Collaboration
- Medical Report Preparation
- Taking Client Histories
Timeline
Practice Manager
Qoros Health- Ali Cardiology
07.2023 - Current
Administration
Qoros Health- Bay Area Heart
06.2023 - 07.2023
MOS (Medical Office Specialist)
Houston Heart HCA Healthcare
01.2021 - 06.2023
Medical Office Specialist
MOS, Houston ColoRectal Surgery HCA Healthcare
03.2020 - 01.2021
Preschool Lead Teacher
Kid City
07.2016 - 02.2020
Cashier Customer Service
Lorenzo's Pizza
03.2015 - 03.2016
Dog Trainer
Gulf Greyhound Park
06.2014 - 11.2014
Administration degree - Business Computer Applications class
Alvin Community College
High School Diploma - undefined
Santa Fe High School
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