Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Certification
Professional Membership
Professional Membership
Generic

Summer Brooks

Dallas,TX

Summary

Reliable, top-notch customer service associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of strategy and merchandising techniques.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Pest Scheduling Expert

Moxie Pest Control
Irving, TX
02.2023 - 05.2023
  • Provided customer service, Schedule clients for pest services, Receive and make outbound calls in call center environment
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Prepared detailed reports to provide information on pest activity and recommend corrective actions.
  • Utilized computer software to manage customer information and service scheduling.
  • Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.

National Account Video Rep 2

Protection 1/ADT
Irving, TX
01.2017 - 12.2022
  • Monitor alarm activity on customer accounts, Dispatch police, fire, and/or medical when necessary, Receive and make outbound calls in an call center environment
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Generated reports and provided feedback to management on trade show turnouts to inform decision-making on future involvement in events.
  • Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.

Store Supervisor

CVS Pharmacy
Dallas, TX
05.2013 - 01.2017
  • Assist in maintenance and inventory of store products, Provide customer service, Assist with cash accountability
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

PDP Sales Agent

Aegis Communications
Irving, TX
10.2010 - 12.2010
  • Assisted clients in choosing best prescription drug plan, Professionally handled any concerns clients had with company services, Improved sales by enrolling potential clients to United Health Care's plan
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 50%

Repair Agent

Time Warner Cable
Irving, TX
06.2009 - 09.2010
  • Received recognition for improved sales by installing new services, Professionally resolved customers issues with company systems
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Maintained inventory of repair supplies and ordered parts.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Followed detailed repair and maintenance procedures for consumer products.

Education

Associate of Applied Science - Criminal Justice

Everest College
Dallas, TX
04.2015

Skills

  • Microsoft Office
  • Loss Prevention Goals Monitoring
  • Customer Assistance
  • Interpersonal Communication Skills
  • Team Goals
  • Technical Support

Timeline

Pest Scheduling Expert

Moxie Pest Control
02.2023 - 05.2023

National Account Video Rep 2

Protection 1/ADT
01.2017 - 12.2022

Store Supervisor

CVS Pharmacy
05.2013 - 01.2017

PDP Sales Agent

Aegis Communications
10.2010 - 12.2010

Repair Agent

Time Warner Cable
06.2009 - 09.2010

Associate of Applied Science - Criminal Justice

Everest College

Accomplishments

  • 2021 Top Monitoring Agent
  • Winner for the Circle of Excellence for 2021

Certification

  • Private security registration for alarm monitoring, - January 2017 - April 2023

Professional Membership

The American Criminal Justice Association

Professional Membership

The American Criminal Justice Association

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Summer Brooks