Summer Giles
Prattville,US
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
9
9
years of professional experience
Work History
Member Engagement Coordinator
MCI
Iowa City, IA
02.2024 - 03.2025
- Coordinated engagement activities to enhance client relationships and retention
- Developed and implemented strategic communication plans for diverse stakeholders
- Managed event logistics, ensuring seamless execution of programs and initiatives
- Collaborated with cross-functional teams to align engagement strategies with organizational goals
Supervisor
Country Mart
Billingsley, AL
08.2021 - 05.2023
- Delegated tasks to team members according to individual strengths.
- Set performance goals for staff members and helped teams meet important deadlines.
- Organized workflow tasks to prevent downtime and production gaps.
- Developed innovative strategies to maximize organizational efficiency.
- Ensured that safety protocols were followed at all times by all staff members.
- Notified employees of policy and procedure changes to promote overall compliance.
- Monitored workflow processes to ensure accuracy and timeliness of deliverables.
- Implemented successful team-building initiatives to increase retention.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve skills.
- Tracked company inventory and noted item shortages for future product orders.
- Received product materials and moved materials to designated workplace locations.
Head Chef
Maplesville Country Café
Maplesville, AL
12.2015 - 11.2018
- Cooked recipes based on recipes or personal judgement.
- Planned menus.
- Standardized recipes and portion sizes to improve consistency in food quality.
- Inspected supplies, equipment or work areas to verify conformance to established standards.
- Maintained a safe, sanitary work environment in compliance with health department regulations.
- Managed inventory levels, reducing waste and improving profitably margins.
- Initiated daily specials based on ingredients for customer satisfaction.
- Collaborated with managers and front-of-house staff to ensure seamless service.
- Labeled and stored food ingredients in appropriate storage room, walk-in refrigerator, or cooler.
- Ensured proper storage of all food supplies according to safety guidelines, including all dating structures.
- Established and maintained high standards of food quality, hygiene, and safety in the kitchen, and environment.
Education
Associate - Health Administration
University of Phoenix
Phoenix, AZ, USBachelors - Business Administration
Strayer University
Washington, DC, US02.2026
High School Diploma - undefined
Billingsley High School
Billingsley, AL05.2014
Skills
- Priority Management
- Waste Reduction
- Problem-solving
- Communication
- Business Planning
- Contract Management
- Customer Service
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Member Engagement Coordinator
MCI
02.2024 - 03.2025
Supervisor
Country Mart
08.2021 - 05.2023
Head Chef
Maplesville Country Café
12.2015 - 11.2018
Associate - Health Administration
University of Phoenix
Bachelors - Business Administration
Strayer University
High School Diploma - undefined
Billingsley High School