Summary
Overview
Work History
Education
Skills
Timeline
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Summer Kay Daugherty

Las Vegas

Summary

Dynamic restaurant professional with a proven track record at Black Bear Diner, excelling in team leadership and customer service management. Recognized for implementing process improvements that enhanced workflow efficiency and resolving conflicts to maintain a positive work environment. Skilled in cash handling and committed to delivering exceptional dining experiences.

Overview

17
17
years of professional experience

Work History

Shift Leader

Mama's On 39
10.2023 - 09.2025
  • Supervised daily operations, ensuring adherence to safety standards and company policies.
  • Trained and mentored team members to enhance performance and productivity.
  • Implemented process improvements that increased workflow efficiency and reduced downtime.
  • Coordinated shift schedules, optimizing labor resources for peak operational periods.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.

Bartender

Woodys Bar And Grill
10.2022 - 04.2025
  • Crafted and served diverse beverage selections, ensuring customer satisfaction through exceptional service.
  • Trained and mentored junior bartenders in cocktail preparation and bar operations.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Developed signature cocktails, enhancing menu offerings to attract a diverse clientele.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Manager

Black Bear Diner
02.2012 - 09.2023
  • Managed daily restaurant operations to ensure smooth service and customer satisfaction.
  • Trained and developed staff in food safety standards and customer service protocols.
  • Analyzed inventory levels and implemented efficient stock management practices.
  • Oversaw scheduling to optimize labor costs while maintaining service quality.
  • Implemented promotional strategies to increase foot traffic and boost sales revenue.
  • Conducted regular performance evaluations to identify training needs and improve team efficiency.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Server Shift Leader

Chili's Bar And Grill - Brinker International
09.2008 - 01.2010
  • Assisted in coordinating server shifts to ensure efficient table service.
  • Learned menu items and daily specials, providing accurate information to guests.
  • Supported staff during peak hours, enhancing overall dining experience for customers.
  • Maintained cleanliness and organization of dining areas, contributing to positive atmosphere.
  • Handled customer inquiries and complaints with professionalism and respect.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Participated in training sessions to improve skills in customer service and teamwork.
  • Adapted quickly to diverse tasks, demonstrating flexibility in fast-paced environment.

Education

High School Diploma -

John F. Kennedy High
La Palma, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service expertise
  • Customer service management
  • Team supervision
  • POS system operation
  • Inventory counts
  • Sales and upselling
  • Daily workflows
  • Professional appearance

Timeline

Shift Leader

Mama's On 39
10.2023 - 09.2025

Bartender

Woodys Bar And Grill
10.2022 - 04.2025

Restaurant Manager

Black Bear Diner
02.2012 - 09.2023

Server Shift Leader

Chili's Bar And Grill - Brinker International
09.2008 - 01.2010

High School Diploma -

John F. Kennedy High

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