Summer Kay Daugherty
Las Vegas
Summary
Dynamic restaurant professional with a proven track record at Black Bear Diner, excelling in team leadership and customer service management. Recognized for implementing process improvements that enhanced workflow efficiency and resolving conflicts to maintain a positive work environment. Skilled in cash handling and committed to delivering exceptional dining experiences.
Overview
17
17
years of professional experience
Work History
Shift Leader
Mama's On 39
Huntington Beach, CA
10.2023 - 09.2025
- Supervised daily operations, ensuring adherence to safety standards and company policies.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that increased workflow efficiency and reduced downtime.
- Coordinated shift schedules, optimizing labor resources for peak operational periods.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Bartender
Woodys Bar And Grill
Huntington Beach, CA
10.2022 - 04.2025
- Crafted and served diverse beverage selections, ensuring customer satisfaction through exceptional service.
- Trained and mentored junior bartenders in cocktail preparation and bar operations.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed signature cocktails, enhancing menu offerings to attract a diverse clientele.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Restaurant Manager
Black Bear Diner
Multiple Locations In CA And NV
02.2012 - 09.2023
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and developed staff in food safety standards and customer service protocols.
- Analyzed inventory levels and implemented efficient stock management practices.
- Oversaw scheduling to optimize labor costs while maintaining service quality.
- Implemented promotional strategies to increase foot traffic and boost sales revenue.
- Conducted regular performance evaluations to identify training needs and improve team efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server Shift Leader
Chili's Bar And Grill - Brinker International
Dallas, TX
09.2008 - 01.2010
- Assisted in coordinating server shifts to ensure efficient table service.
- Learned menu items and daily specials, providing accurate information to guests.
- Supported staff during peak hours, enhancing overall dining experience for customers.
- Maintained cleanliness and organization of dining areas, contributing to positive atmosphere.
- Handled customer inquiries and complaints with professionalism and respect.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Participated in training sessions to improve skills in customer service and teamwork.
- Adapted quickly to diverse tasks, demonstrating flexibility in fast-paced environment.
Education
High School Diploma -
John F. Kennedy High
La Palma, CA Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service expertise
- Customer service management
- Team supervision
- POS system operation
- Inventory counts
- Sales and upselling
- Daily workflows
- Professional appearance
Timeline
Shift Leader
Mama's On 39
10.2023 - 09.2025
Bartender
Woodys Bar And Grill
10.2022 - 04.2025
Restaurant Manager
Black Bear Diner
02.2012 - 09.2023
Server Shift Leader
Chili's Bar And Grill - Brinker International
09.2008 - 01.2010
High School Diploma -
John F. Kennedy High