Summers Francois

• Increased community engagement by organizing outreach events and coordinating with local organizations.
• Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
• Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.
• Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
• Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
• Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
• Navigated complex community dynamics with diplomacy and thoughtfulness, fostering trust and credibility among diverse groups.

• Conducted primary source verifications such as background checks and board certifications.
• Prepared records for site visits and file audits.

Received and evaluated applications to look for missing and inaccurate information.

• Worked alongside global business leader to deploy new training strategies.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Created and delivered HR training sessions to staff, managers and executives.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Advocated for staff members, helping to identify and resolve conflicts.
• Collaborated with managers to identify and address employee relations issues.

• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Worked with multiple departments to check proper billing information.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Utilized various software programs to process customer payments.
• Monitored outstanding invoices and performed collections duties.
• Collaborated with customers to resolve disputes.
• Maintained accurate records of customer payments.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

• Maintained accurate patient charts and medical records.
• Cleaned and sterilized instruments, equipment and surfaces.
• Monitored patient vital signs, lab results and other indicators of health.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Utilized medical software to document and track patient progress.
• Operated and maintained medical equipment used to diagnose and treat patients.
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.

• Operated vehicles and equipment to transport packages and mail pieces.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Planned and cased mail in sequence of delivery for designated route.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Directly interacted with customers to deliver mail, packages, and ordered goods.

• Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
• Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
• Performed data analysis and interpretation of results from clinical trials and epidemiological studies.
• Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.