Summary
Overview
Work History
Education
Skills
Certification
ServSafe
Timeline
Volunteer
Summer Seely

Summer Seely

Clarksville,TN

Summary

Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Sonic Drive
11.2018 - 03.2022


  • Led and directed team members on effective methods, operations, and procedures.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately, as per audit protocol.
  • Scheduled employees and Assistant Managers for shifts, taking into account customer traffic and employee strengths.
  • Set clear expectations and created positive working environment for employees.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reported issues to higher management with great detail.
  • Handled customer complaints either on site, over the phone, or through email/"sync reports" that are sent to upper management as well.
  • Interacted well with customers to build connections and maintain relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off orders.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment, computer systems, and credit card readers operational.
  • Trained new employees on proper audit protocols and customer service standards.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Team Leader

Electrolux
03.2014 - 11.2018
  • Maintained daily goals for my zone, overseeing a group of up to 20 team members.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Held daily team meetings to inform team members on company news, updates, defects, performance issues, and strengths within the team.
  • Promoted high standards through personal example to help each member understand expected behavior and standards.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations regarding defective parts, tools, or where additional employees were needed.
  • Frequently inspected production area to verify proper equipment operation and troubleshooting equipment when needed.

Crew Leader

Sonic Drive
08.2009 - 03.2014
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Pitched in to help with various job tasks, fill in for sick employees and complete break times.
  • Supervised end-of-day cleanup activities to remove trash or debris from the parking lot and picnic area.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions alongside management.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Defined clear targets and objectives and communicated to other team members.

Team Leader

Chick-fil-A
02.2006 - 05.2009
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Promoted high standards through personal example to help each member understand expected behavior and standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Built strong relationships with customers through positive attitude and attentive response.

Sales Associate

Charlotte Russe, Charlotte Russe, Inc
05.2007 - 02.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted Spanish speaking customers.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

GED -

Independence High School

Skills

  • Labor and Food Cost Control
  • Service Delivery Management
  • Waste Reduction
  • Inventory Management
  • Safe Work Practices
  • Analyzing Finances
  • Collaborative Relationships
  • Equipment Preparation
  • Staff Scheduling
  • Complex Problem-Solving
  • Investigating Complaints
  • Equipment Maintenance
  • Profit and Loss Control
  • Portion and Cost Control
  • ServSafe Certified

Certification

General Manager, ServSafe Certified

ServSafe

Food Safety Certification:

-Proper food storage

-Proper food prep

-Safe cooking temps

-Hand washing procedures

-Employee Hygiene requirements

-Foodborne Illnesses

-Pest Control

-Employee Illnesses (when they can and cannot work)


Timeline

General Manager

Sonic Drive
11.2018 - 03.2022

Team Leader

Electrolux
03.2014 - 11.2018

Crew Leader

Sonic Drive
08.2009 - 03.2014

Sales Associate

Charlotte Russe, Charlotte Russe, Inc
05.2007 - 02.2009

Team Leader

Chick-fil-A
02.2006 - 05.2009

GED -

Independence High School

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Summer Seely