Summi Hazel
Beltsville,MD
Summary
Administrative professional with extensive experience in public safety, logistics, retail, and construction. Proven ability to manage operations, supervise teams, and implement process improvements that enhance efficiency. Expertise in administrative tasks, accounting, and customer service, ensuring compliance and accuracy. Proficient in Microsoft Suite, QuickBooks, Sage DacEasy, and OAS software, with ongoing education in Business Administration and Accounting.
Overview
19
19
years of professional experience
Work History
Processing Assistant Manager
Altumint / Optotraffic
Lanham, USA
08.2023 - Current
- Supervise daily operations and quality control for a high-volume processing team
- Coordinate training, onboarding, and performance monitoring
- Utilize AI-driven systems to ensure compliance and accuracy
- Report system and site issues to management and clients
- Collaborate cross-functionally to improve workflows
Data Processor / Customer Service Representative
Altumint / Optotraffic
Lanham, USA
07.2021 - 08.2023
- Processed high-volume traffic citations accurately
- Handled inbound calls, payments, and citizen inquiries
- Responded to email correspondence and escalated issues
- Assisted with training and reporting
Sales, Marketing & Administrative Support
Caribbean Cargo DC
Lanham, USA
08.2016 - 10.2020
- Coordinated administrative and sales operations
- Managed international shipping documentation
- Prepared invoices and reconciled accounts
- Maintained operations during remote transition
Accounting Clerk
Home Designs and Engineering Associates
Georgetown, Guyana
04.2013 - 12.2015
- Maintained AP/AR, payroll, VAT, and bank reconciliations
- Ensured compliance with national insurance requirements
- Improved workflows through software upgrades
Education
Bachelor of Science - Business Administration, Minor in Accounting
UMGC
Adelphi, MD01-2026
Certificate in QuickBooks -
Prince George's Community College
Upper Marlboro, MD01.2020
Certification in Accounting -
Prince George's Community College
Upper Marlboro, MD01.2020
Associate of Science - Business Administration
Prince George’s Community College
Largo, MDComputer Studies
New Amsterdam Technical Institute
Diploma in Business -
University of Cambridge
UKSkills
- Administrative Operations
- Financial reporting
- Customer service
- Inventory management
- Data analysis
- Team collaboration
- Analytical thinking
- Problem-solving abilities
- Continuous improvement
- Process improvement
- Payroll software
- Accounts payable and Receivable
- Multitasking
- Financial analysis
- Attention to detail
- Confidentiality maintenance
- Reporting skills
- Bank account reconciliation
- Office & Schedule Management
- Team Leadership & Training
- Budgeting & Financial Reconciliation
- Process Improvement
- Database Management
- Customer Service & Client Relations
- Microsoft Office Suite
- QuickBooks
- Sage DacEasy
- OAS Software
Timeline
Processing Assistant Manager
Altumint / Optotraffic
08.2023 - Current
Data Processor / Customer Service Representative
Altumint / Optotraffic
07.2021 - 08.2023
Sales, Marketing & Administrative Support
Caribbean Cargo DC
08.2016 - 10.2020
Accounting Clerk
Home Designs and Engineering Associates
04.2013 - 12.2015
Bachelor of Science - Business Administration, Minor in Accounting
UMGC
Certificate in QuickBooks -
Prince George's Community College
Certification in Accounting -
Prince George's Community College
Associate of Science - Business Administration
Prince George’s Community College
Computer Studies
New Amsterdam Technical Institute
Diploma in Business -
University of Cambridge