Summiya Mahmood
Plano,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst (Team Lead)
7-eleven
05.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Helped streamline repair processes and update procedures for support action consistency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Compiled internal processes and support procedures into manuals for new hire training.
- Developed and maintained Tableau dashboards with interactive visualizations for reporting and analysis.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Verified data accuracy by running queries against databases using SQL commands.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Transaction Processor
Toyota Financial Services
11.2023 - 05.2024
- Performed data entry of customer transaction information into the company database.
- Provided support for internal auditing procedures related to financial transactions.
- Developed strategies for improving customer service levels while maintaining security protocols.
- Coordinated with other departments on resolving issues related to customer account discrepancies.
- Generated reports detailing daily, weekly, monthly, quarterly transaction activities for management review.
- Processed large volumes of financial transactions using various software applications.
- Verified accuracy and completeness of customer documents and records.
- Created new client files using information gathered by AWS, SALES FORCE .
- Sorted and archived documents and files by form type to assess inventory of information.
- Remitted and settled funds using account system programs and networks.
- Identified specific importance of documents and ferried documents to proper channels and departments.
- Handled and verified data received by automatic data extraction tools.
- Verified legitimacy of client information requests to protect against information and identity theft attempts.
- Received requests and documents related to processing financial transactions.
- Received, processed and organized transactional documents and transmitted to clients.
- Reviewed and analyzed bank statements to identify any fraudulent activity or errors.
- Evaluated potential risks associated with specific types of transactions prior to processing them.
Business Analyst
Toyota Financial Services
01.2023 - 08.2023
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Improved processes and procedures to achieve key performance metrics.
- Identified gaps between current state and desired future state operations.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Translated user needs into actionable items that could be addressed by IT teams.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Developed financial models and forecasts to support business decisions.
- Developed reports using SQL queries to track progress against key performance indicators.
- Performed cost-benefit analysis of proposed changes to business processes.
- Developed innovative, fact-based and achievable strategies and operating models based on evaluations.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Collected, tracked and evaluated current business and market trend data.
Financial Business Analyst
CAREER CRAFT TECHNOLOGIES
01.2021 - 12.2022
- Developed financial models to analyze business performance and forecast future trends.
- Developed forecasting tools that accurately predict cash flow needs over short-term planning horizons.
- Built financial models to assess potential impacts of proposed capital investments and acquisitions.
- Reviewed existing accounting policies and procedures, identified risks and recommended changes to improve internal controls and compliance with GAAP standards.
- Prepared presentations summarizing key financial results and business trends for board meetings.
- Provided recommendations for cost savings opportunities, process improvements, and new business initiatives.
- Created complex reports using data from multiple sources to support decision making processes.
- Managed relationships with external auditors; ensured timely completion of audit engagements according to deadlines.
- Identified discrepancies between general ledger accounts and bank statements; researched causes and initiated corrective action as needed.
- Synthesized large volumes of data into meaningful information that can be used for effective decision making.
- Assisted in the development of annual budgets and long-range plans by gathering data, performing calculations, and preparing presentations for stakeholders.
- Evaluated pricing strategies across different products and services and made recommendations based on market conditions.
- Implemented automated systems for tracking key financial performance indicators.
- Researched industry trends and competitive dynamics to develop insights into the company's strategic positioning within the marketplace.
- Monitored corporate expenses against budget allocations; reported findings to senior management team.
- Analyzed customer profitability across different product lines and geographies to identify sales growth opportunities.
- Conducted detailed analyses of financial statements and operational metrics to identify areas of improvement.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Analyzed financial data to identify trends, patterns and strategies.
- Evaluated financial records for accuracy and conformance to regulations.
- Worked cross-functionally with internal departments to align and validate data inputs.
- Generated financial reports to garner forecasting, trending and narrative results analysis for management.
- Supported projects and analyses to drive consistency and accuracy within financial models.
- Utilized statistical, economic and financial principles and techniques to prepare reports and other requests.
- Administered and maintained data to facilitate tracking and trending analysis.
- Summarized financial information to clearly relay concepts and drive understanding of non-financial leaders.
- Used best practice models to analyze large amounts of data and share insights.
Financial Analyst
NATIONAL BANK OF PAKISTAN
01.2012 - 08.2015
- Analyzed financial data to identify trends, patterns and strategies.
- Analyzed trends in financial performance to identify areas for improvement.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Prepared monthly balance sheets, income statements, cash flows statements, budgets.
- Performed quantitative analysis of historical data to identify patterns or anomalies in the data set.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Supported projects and analyses to drive consistency and accuracy within financial models.
- Administered and maintained data to facilitate tracking and trending analysis.
- Prepared detailed reports on financial status of clients' investments.
- Conducted audits and reported findings to facilitate research and resolution.
- Prioritized and expedited assigned work to meet changing business circumstances.
- Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.
- Used best practice models to analyze large amounts of data and share insights.
- Managed portfolio performance by monitoring changes in markets, client objectives, and risk tolerance levels.
- Conducted research into industry-specific market conditions and competitor analysis.
- Monitored external environment factors impacting the organization's finances such as interest rates, exchange rates.
- Provided guidance on investment decisions based on current economic trends and forecasts.
- Established financial policies and procedures to set standards for compliance.
Education
MBA - Finance and Accounting
Bahria University
01-2013
BBA - Finance and Accounting
Bahria University
12-2012
Skills
- Problem-Solving Abilities
- Financial Information Monitoring
- Effective Communication
- Transaction Processing
- Technical Writing
- Business Process Improvement
- Gap Analysis
- Forecasting and Planning
- Internal technical communications
- Support ticketing systems
Certification
- CERTIFIED BUSINESS ANALYST - 2021
- CERTIFIED SCRUM MASTER - 2021
Affiliations
- Girls Scout Troop Leader. (2002 - Present)
- Member Small Business Association (2008- Present)
- IAWF Youth Group Member (2019- 2021)
Awards
Received 7-Eleven Leadership Recognition Award-Sep 2024
Timeline
Business Analyst (Team Lead)
7-eleven
05.2024 - Current
Transaction Processor
Toyota Financial Services
11.2023 - 05.2024
Business Analyst
Toyota Financial Services
01.2023 - 08.2023
Financial Business Analyst
CAREER CRAFT TECHNOLOGIES
01.2021 - 12.2022
Financial Analyst
NATIONAL BANK OF PAKISTAN
01.2012 - 08.2015
BBA - Finance and Accounting
Bahria University
MBA - Finance and Accounting
Bahria University
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