Sumnima Gautam
Richmond,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
VCare Clinics, Houston, TX
Houston , TX
2021.09 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Nova Asset Management
Houston , TX
2019.06 - 2021.08
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Customer Service Representative
Indus Management
Houston , TX
2017.02 - 2019.05
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Oversaw daily operations, maintenance and administration of various properties.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
Master of Science -
University of Houston - Victoria
Victoria, TX2019-05
Skills
- Calendar Management
- Report Writing
- Invoice Processing
- Office Administration
- Timeline Planning and Management
- Multi-Task Management
- Accounting Skills
- Microsoft Office Suite
Certification
- Tableau for Visualization and reporting
Languages
English
Full Professional
Hindi
Native/ Bilingual
Nepali
Native/ Bilingual
Spanish
Limited
Timeline
Administrative Assistant
VCare Clinics, Houston, TX
2021.09 - Current
Assistant Manager
Nova Asset Management
2019.06 - 2021.08
Customer Service Representative
Indus Management
2017.02 - 2019.05
Master of Science -
University of Houston - Victoria
- Tableau for Visualization and reporting
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