Sumr Burks
Birmingham,AL
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeper
Westin Hotel
Birmingham, AL
07.2024 - 08.2024
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
Insurance Agent
Globe Life Liberty National
Hoover, AL
05.2023 - 03.2024
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Server
Longhorn
Gardendale, AL
01.2023 - 03.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Hope Christian Academy
05-2022
Skills
- Client Support
- Multitasking and Organization
- Customer Relationship Management
- Strong Analytical and Problem Solving Skills
- Task Prioritization
- Teamwork and Collaboration
Certification
- Insurance License
Timeline
Housekeeper
Westin Hotel
07.2024 - 08.2024
Insurance Agent
Globe Life Liberty National
05.2023 - 03.2024
Server
Longhorn
01.2023 - 03.2023
High School Diploma -
Hope Christian Academy