Sumur-Rae Phillips
Easley,SC
Summary
Highly focused and detail-oriented professional with experience in teaching, workforce development, sales, and account management. Skilled at building strong client relationships, managing customer success initiatives, and delivering training. Proficient in multiple CRM and productivity tools including Salesforce, ATS, Temp-Works, ConstructConnect, and Google Drive. Strong background in project coordination, communication, and cross-functional collaboration.
To obtain a position in Customer Success Management where I can leverage my teaching, training, and software expertise to drive customer satisfaction, retention, and growth.
Professional educator with a strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Middle Level Teacher, Social Studies Teacher
Greenville County Schools
01.2022 - Current
- Creation of daily lesson plans and performing direct instruction using rigorous techniques.
- PLC meetings and collaboration within content related meetings.
- Strong communication, patience, and passion for teaching.
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented diverse instructional strategies to accommodate different learning styles.
- Assessed student progress through regular evaluations and feedback sessions.
- Integrated technology into lessons to enhance student engagement and learning outcomes.
- Collaborated with colleagues to design interdisciplinary projects that enrich student learning experiences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Implemented innovative teaching strategies to enhance student learning outcomes.
Director of Sales and Marketing, Office Manager
Steel Toe Staffing
03.2017 - 03.2020
- Performed daily client account tasks. Utilized Salesforce CRM to manage and track client interactions.
- Scheduled meetings for new client visits, sell, and recruitment of new requirements Conducted training sessions for new hires and guided staff on client engagement best practices.
- Oversaw maintenance and updating of client communication logs. Maintained organized digital records using Google Drive for efficient document sharing and collaboration.
- Developed relationships with existing affiliate partners and built new relationships capable of building revenue.
- Led sales strategy development to align with market trends and customer needs.
- Implemented integrated marketing campaigns across digital and traditional channels.
- Managed over 50 potential new customer calls a day and increased sales over 10%.
Workforce Director
Arclabs/Metalskills
03.2015 - 01.2017
- Explained recruitment program benefits to high school teachers and counselors.
- Hosted and organized recruitment fairs to attract students. Delivered presentations and training workshops to students and educators to promote workforce readiness.
- Planned and organized various school assistance area programs.
- Responsible for student placement of 80%
- Responsible for selling our training partnership to outside companies
- Transitioned to SteelToe based on new ownership
Education
Associate of Arts - University Transfer
Tri-County Technical College
Pendleton, SCMaster of Arts in Teaching - Middle-Level Social Studies
Liberty University
01.2023
Bachelor of Arts - Political Science, Philosophy
Clemson University
Clemson, SC12-2013
Skills
- Microsoft Office proficiency
- Proficient in Temp-Works and CRM platforms
- Behavior management
- Public speaking
- Classroom instruction
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
Accomplishments
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Lesson Implementation - Met all assigned learning goals through the implementation of The Elevate program. Meeting school wide goal of a below average report card rating to an average in one academic year.
- Curriculum Implementation - Taught reading, language arts, and social studies utilizing course of study adopted by the Board of Education.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Student Involvement - Volunteered as faculty member representative for student council, supervising weekly after school meetings and attending bi-weekly weekend conferences.
Affiliations
Member of The Greater Easley Chamber of Commerce, Chamber Ambassador, Public Policy Committee Member, Committee Member for Operation Dragonfly; Prominent public speaking skills.
Certification
- ML Certified
- Middle Level Social Studies, SC Department of Education - 2022
Timeline
Middle Level Teacher, Social Studies Teacher
Greenville County Schools
01.2022 - Current
Director of Sales and Marketing, Office Manager
Steel Toe Staffing
03.2017 - 03.2020
Workforce Director
Arclabs/Metalskills
03.2015 - 01.2017
Associate of Arts - University Transfer
Tri-County Technical College
Master of Arts in Teaching - Middle-Level Social Studies
Liberty University
Bachelor of Arts - Political Science, Philosophy
Clemson University