Sumyah Athanase

At my current job, I am also coded as a Cash Office Associate. As a Cash Office Associate, I am responsible for collecting cash from all registers and ensuring accurate accounting and reconciliation of funds. I resolve discrepancies, square the safe, and prepare bank deposits while adhering to proper accounting practices for secure fund transfers. I train new employees on cash routines, procedures, and requirements, and identify inconsistencies to report to management as needed. Through vigilant observation, I detect potential fraudulent activities and promptly report findings to minimize financial losses.

As a Customer Service Associate, I manage the front end of the store in a high-volume environment generating an estimated 100,000 dollars in sales daily. My job is to ensure a smooth and efficient operation for not only the customers but the employees as well. I direct cashiers and self-checkout staff, guiding them to enhance customer service, and schedule breaks to maintain optimal staffing levels. I effectively handled customer complaints and inquiries, resolving issues to ensure a positive shopping experience. Additionally, I prepared daily reports on front-end operations and customer feedback, all while identifying opportunities for process improvements to boost efficiency and satisfaction.