Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sun-Jun Wong

Bellevue,WA

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Server

Kura Sushi
04.2024 - Current
  • Worked efficiently with kitchen and bar staff to coordinate food and drink service, ensuring a smooth dining experience.
  • Managed high-volume tables during peak hours while maintaining efficiency, accuracy, and a friendly demeanor.
  • Managed food and beverage orders using a POS system, ensuring accuracy and timely delivery.
  • Provided menu recommendations and answered customer inquiries about ingredients, allergens, and preparation methods.
  • Managed waitlists during peak hours, efficiently seating guests while maintaining an organized and smooth flow of service.
  • Assisted in training new staff, sharing best practices for guest interactions and service efficiency.
  • Handled multiple tables simultaneously while consistently ensuring prompt service and guest satisfaction.

Shift Manager

Over The Rainbow Tea Bar
01.2023 - Current
  • Maintained clean and organized workspaces for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Used POS system to accurately enter orders and process payments.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to positive team work environment through effective communication and collaboration with colleagues.

Sales Representative

Lee Johnson Kia
04.2022 - 12.2022
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Sales Representative

Melee Inc.
10.2021 - 03.2022
  • Managed large client bases, consistently exceeding sales targets and contributing to overall team success.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Recruiter

Melee Inc.
10.2021 - 03.2022
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Operated and maintained applicant tracking and candidate management systems.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.

Education

High School Diploma -

Newport High School
Bellevue, WA
06.2020

Associate of Science - Nursing

Bellevue College
Bellevue, WA
07.2024

Skills

  • Quality Assurance
  • Schedule oversight
  • Staff Development
  • Excellent Communication
  • Task Prioritization
  • Telephone reception
  • Reservations Management
  • Professional Appearance
  • Multitasking proficiency
  • Foreign language skills
  • Interpersonal Skills
  • Recruitment
  • Networking
  • New Hire Orientation
  • Account Management
  • Customer Retention
  • Sales expertise
  • Product and service knowledge
  • Professionalism

Languages

English
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Server

Kura Sushi
04.2024 - Current

Shift Manager

Over The Rainbow Tea Bar
01.2023 - Current

Sales Representative

Lee Johnson Kia
04.2022 - 12.2022

Sales Representative

Melee Inc.
10.2021 - 03.2022

Recruiter

Melee Inc.
10.2021 - 03.2022

High School Diploma -

Newport High School

Associate of Science - Nursing

Bellevue College

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